Manager, IT Hardware

Job Description

KEY RESPONSIBILITIES:

• Develop and implement hardware lifecycle management policies, including procurement, upgrades, and decommissioning
• Collaborate with IT leadership to align hardware strategy with business goals
• Establish and monitor KPIs for system uptime, hardware performance, and support response times

• Oversee the installation, configuration, and maintenance of servers, storage devices, network equipment, and end-user hardware
• Manage data center operations, including power, cooling, and physical security
• Ensure proper asset tracking, inventory management, and vendor relationship management for hardware procurement
• Coordinate hardware upgrades, replacements, and preventive maintenance schedules

• Implement and maintain physical and logical security controls to protect hardware infrastructure
• Ensure compliance with relevant data security, privacy, and industry regulations
• Partner with cybersecurity teams to safeguard hardware systems against threats

• Provide escalation support for complex hardware-related issues.
• Oversee deployment and maintenance of desktop/laptop systems, printers, and mobile devices
• Establish standard operating procedures (SOPs) for troubleshooting and repairs
• Ensure business continuity through backup hardware strategies and disaster recovery readiness

• Develop and manage the hardware budget, including capital expenditures and maintenance contracts
• Negotiate contracts with vendors and service providers to ensure cost-effective solutions
• Evaluate and recommend new hardware technologies to improve efficiency and reliability