Systems Engineer Level III Job Ada Michigan USA,IT/Tech

Location: Ada

Level 3 IT Engineer

Verdant TCS is a leading company in IT Managed Services and Managed IT security systems. We're now hiring a Level 3 IT Engineer to help us keep growing.

Responsibilities for Level 3 Engineer

Escalation for Tier 3 Help Desk tickets in a timely manner
Respond to customer issues via phone, email and computer chat
Provide customer assistance
Document customer interactions
Run diagnostics to resolve customer reported issues
Escalate issues to the next Tier with next level of difficulty
Install, make changes and repair computer hardware and software
Follow-up with customers to ensure issues are resolved
Work on Customer projects
Deploy and fully utilize our tech stack for each client
Ensure each client has installed and fully utilizing features in tech stack

Qualifications for Level 3 Engineer

Proficiency with iOS and Windows computers
Excellent oral communication skills
Detail oriented in order to keep detailed notes on tickets
Ability to diagnose and resolve basic computer technical issues
Knowledge of Microsoft Office 365, Google G-Suite, and other domain services
Email Client Configurations
Networking (Advance understanding of switches, firewalls, VPN clients, wireless networking)
Meraki Cloud Networking Experience
Advance experience with Windows Server Active Directory, DNS, DHCP
Advance experience with IDP/IAM, Azure, AWS, must be able to learn Jumpcloud IDP
Support New MFP business

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