Global Field Ops Technician, GFO AMER

Overview

AWS Global Field Operations (GFO) provides the best end-to-end support for AWS products and services in non-traditional environments including Outposts Services. GFO brings native AWS services, infrastructure, and operating models to virtually any data center, co-location space, or customer on-premises facility and edge sites. Customers can now use the same AWS APIs, tools, and infrastructure across their on-premises and the AWS cloud to deliver a truly consistent hybrid experience.

We are looking for a GFO Technician who is an experienced and highly motivated Data Center Technician to install and support AWS deployments in non-traditional environments. As a GFO technician, you will maintain and operate the world’s largest cloud computing infrastructure across a number of local and remote locations across Americas.

• Build relationships with internal teams and customers along with innovating effective solutions to meet issues & problems as they arise
• Conduct site assessments at various facilities to proactively prepare for the onsite installation of AWS equipment
• Install/expand/provision AWS infrastructure at the third-party premises, data center, and/or non-traditional environment
• Troubleshoot network installations & configurations and perform network testing, break/fix and/or decommissioning and solve complex problems
• Proactively identify and implement strategies that prevent support issues and/or further enhance the customer experience
• Conduct day-to-day business, both internally and with external customers
• Require travel up to 30% on average. Travel between locations to install, service, and retrieve AWS equipment
• Physical ability to push and/or pull heavy objects into position (regularly lift up to 18 kg and participate in team lifts of 30 kg)
• May lead or participate in efforts to develop standard operating procedures (SOPs) and tools that improve operational efficiencies
• May lead larger projects that require cross‑functional alignment and support, including large‑DC installations, global-reaching business initiatives, and/or development of mechanisms to support growth to ensure compliance with global group standards
• May be required to work at height to maintain AWS infrastructure equipment while adhering to AWS health & safety guidelines
• Most of all, you will have a passion for technology along with a desire to be the best at your job every day

This is a customer‑facing role that requires strong technical, communication, and problem‑solving skills.

• Knowledge of fundamentals of networking, security, databases (relational or No
  
  SQL), operating systems (Unix, Linux, and/or Windows)
• 4+ years of data center engineering or operations experience
• 2+ years of leading large complex programs experience

• CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications
• Bachelor’s degree, or 4+ years of relevant technical position experience
• Experience working in a customer-facing environment
• Experience in data center, networking engineering, systems engineering or construction management with a good understanding of data center technologies such as power, cooling and controls systems
• Experience with network operating systems such as Cisco IOS and Junos

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit (Use the "Apply for this Job" box below). for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign‑on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&DD insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave.

Learn more about our benefits at .

USA, MI, St. Louis - 32.00 - 57.00 USD hourly