ERP Systems Lead - Plex ERP

Location: Ludington

Description:

Location: On-site

Type: Full-Time

Who we are:

Flora Craft Corporation is a family-owned, Michigan-based company and the world's leading manufacturer of foam products for the craft and floral industries. For over 75 years we have been dedicated to making it easy for creators everywhere through our innovative and high-quality products.

At Flora Craft, we pride ourselves on our commitment to excellence, diversity, and sustainability. Our team is the heartbeat of our organization, driving innovation and providing exceptional products to our customers.

We believe in giving back to our community by supporting the arts, education, sports, and other initiatives that make Ludington a wonderful place to live and work. Our mission is to honor our heritage by delivering superior products and services, fostering a fun and inclusive workplace, and contributing positively to our community.

Join us at Flora Craft, where creativity and innovation come to life!

What you'll do:

The ERP Systems Lead is the primary owner and subject-matter expert for the company's Plex ERP. This role administers, configures, and continuously improves the ERP environment across manufacturing, supply chain, quality, and finance functions; leads ERP-related projects and integrations; and serves as the escalation point between business users, IT, and external vendors. The ideal candidate combines hands-on Plex expertise with strong business-process knowledge in a manufacturing environment and a service-oriented approach to supporting end users.

ERP Administration & Support

Serve as system administrator and primary subject-matter expert for the Plex ERP, including security roles, user access, screen/module configuration, and environment settings

Provide Tier 2/3 support for ERP issues escalated from the help desk and business super-users; troubleshoot to root cause and drive resolution with Plex support when needed

Manage ERP master data standards and integrity (items, BOMs, routings, customers, suppliers, pricing)

Design, create, and modify business workflows within Plex ERP to improve operational efficiency

Manage the application change control process: proper documentation, testing, and approval of system modifications before release

Support period-end and year-end processes, including annual catalog and pricing uploads, in partnership with supply chain and finance

EDI & Integrations

Maintain working knowledge of the company's EDI environment and transaction flows (orders, acknowledgments, ASNs, invoices) and how they move through Plex ERP

Configure and maintain EDI communications, connections, and security certificates, with support from the company's EDI consulting partner

Develop and support EDI document mappings based on customer and supplier specifications, leveraging the consulting partner for complex mapping work

Troubleshoot EDI transaction issues and support users with document retransmissions and error resolution; escalate complex issues to the consulting partner and manage them through resolution

Manage the third-party EDI consulting/managed-services partner relationship: set priorities, review performance, approve work, and hold the partner accountable to service levels

Coordinate testing of new EDI transactions and trading-partner setups with customers, suppliers, the consulting partner, and internal stakeholders; gather and document business requirements for new EDI integrations, documents, and forms

Support integrations between Plex ERP and connected systems (planning/forecasting tools, data warehouse pipelines, shipping and labeling systems), partnering with data engineering on data feeds out of Plex

Plex UX Migration & Internal Enablement

Help drive the migration from Plex Classic to the Plex UX interface to completion: assess remaining Classic screens and processes, plan the transition by function, and coordinate testing and cutover with the business

Build internal Plex knowledge across the organization through training, documentation, and hands-on enablement so day-to-day answers don't depend on IT

Create and lead a "Plex Champion" network - super-users in each department/plant who provide first-line support to their teams, feed improvement ideas back to IT, and help validate changes

Roll out new Plex features and modules to the business: evaluate releases, pilot with champions, train end users, and manage adoption

Business Process & Projects

Partner with operations, supply chain, quality, and finance to analyze business processes and translate needs into ERP configuration, enhancements, or new module adoption

Lead ERP-related projects end to end: requirements, scoping and effort estimation, budgeting, configuration, testing, training, cutover, and post-go-live support

Hold module owners and stakeholders accountable to drive progress, decisions, and system improvements; prepare and maintain status reports for leadership

Administer customer-facing business portals and related internal databases connected to the ERP

Troubleshoot and resolve…