SR Supervisor IT
Listed on 2026-08-05
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IT/Tech
Systems Administrator, IT Support, Network Administrator
IT Supervisor
The IT Supervisor is responsible for overseeing the day-to-day technology operations that support a fast-paced warehouse and manufacturing environment. This individual will lead local IT support efforts, maintain critical systems and infrastructure, coordinate technology-related projects, and ensure operational continuity across the facility. The IT Supervisor will serve as the primary point of contact for technology issues while partnering closely with operations leadership, corporate IT teams, vendors, and customer representatives.
Essential duties and responsibilities include supervising and supporting the daily activities of on-site IT personnel and third-party technology providers; ensuring the availability, reliability, and performance of warehouse and business-critical systems; coordinating troubleshooting and resolution of hardware, software, network, printer, scanner, and workstation issues; supporting warehouse management systems, inventory control systems, RF technology, and related operational applications; managing user account administration, system access, and security compliance;
maintaining network infrastructure, servers, workstations, and peripheral equipment; leading technology implementations, upgrades, and improvement initiatives; coordinating with corporate IT teams to ensure facility technology standards are maintained; developing and maintaining IT documentation, system procedures, and recovery plans; monitoring system performance and proactively identifying opportunities for improvement; providing technical training and support to operations and administrative personnel; and ensuring compliance with customer, corporate, and cybersecurity requirements.
Qualifications include an associate's or bachelor's degree in information technology, computer science, or a related field preferred; 3+ years of IT support, systems administration, or infrastructure experience; previous leadership or supervisory experience preferred; experience supporting warehouse, distribution, manufacturing, or logistics operations is highly preferred; strong knowledge of Windows operating systems, Microsoft 365, networking, hardware support, and troubleshooting; experience with warehouse management systems, ERP, RF scanning technology, and inventory management systems is a plus;
ability to manage multiple priorities in a fast-paced operational environment; and excellent communication, organizational, and problem-solving skills.
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