Service Coordinator

Pipp Mobile Storage Systems Inc, a leading IT software company, is seeking a Service Coordinator to support clients using our innovative platforms. In this role, you will manage incoming service requests, prioritize and track tickets, and coordinate schedules for technical teams. You'll communicate with customers, monitor SLAs, and ensure timely resolution of issues. Working in a collaborative, inclusive culture, you'll leverage cutting-edge tools, contribute to process improvements, and grow your skills through mentorship, training, and clear career progression opportunities.

Responsibilities

• Serve as primary point of contact for client service requests and inquiries
• Log, prioritize, and track tickets through the service management system
• Schedule and coordinate technicians and resources for service delivery
• Monitor open tickets to ensure SLAs and response times are met
• Communicate status updates and resolutions to customers and internal teams
• Collaborate with engineers, sales, and support to resolve complex issues
• Maintain accurate service records, documentation, and reports
• Analyze service trends and escalate recurring issues for improvement
• Support onboarding and training for clients on service processes
• Contribute to process improvements to enhance service efficiency

Required Skills

• Customer service
• Ticketing systems (e.g., Zendesk, Service
• Now, Jira Service Management)
• ITIL service management fundamentals
• Basic networking and hardware knowledge
• Incident and request triage
• Scheduling and dispatching field/service teams
• CRM software (e.g., Salesforce, Hub
• Spot)
• Data entry and documentation
• MS Office or Google Workspace
• Reporting and KPI tracking