Enterprise Software Support Engineer - Edward Rose & Sons
Listed on 2026-09-07
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IT/Tech
IT Support, Technical Support, Systems Administrator, IT Consultant
Start with a job, stay for a career.
For over 100 years, Edward Rose & Sons has been committed to career development for our team members. We offer you the opportunity to grow in an environment where you will feel valued, have room for advancement, and be rewarded for your good work.
We are currently looking for an Enterprise Software Support Engineer to join our team in Bloomfield Hills, MI!
The Enterprise Software Support Engineer provides advanced support and troubleshooting for ERP and CRM software (Yardi Voyager, Rent Café CRM, and Rent Café, Yardi Elevate, Yardi One, Aspire) and related applications. Provide technical support for enterprise applications and platforms. Additionally, the successful candidate will assist with research, design, development, and testing of ERP and CRM configurations and processes, as assigned by the Enterprise Software Support Team Leader and complete tasks in a timely manner with a positive, customer-service oriented attitude.
What are the responsibilities of the Enterprise Software Support Engineer ?
- Provides day-to-day support of ERP and CRM (Yardi Voyager, Rent Café CRM, and Rent Café, Yardi Elevate, Yardi One, Aspire) and related applications such as password resets, ticket routing and escalation.
- Manage service requests, prioritize and route client requests to both internal and external resources.
- Follow-up on projects with clients and senior members of the technology team.
- Perform special projects as assigned by the enterprise software support team leader.
- Stay current with Yardi and related applications, changes, and updates.
- Research solutions to issues using available information resources.
- Occasional extended support coverage – which may include on-call, evening and/or weekend hours.
- Work closely with other departments for collaborating IT projects.
- Assist with the development of an execution of training for staff and stakeholders on technical issues and changes as needed.
- Identify and analyze problems, develop, communicate and assist with implement logical effective solutions.
- Develop and distribute documentation for any troubleshooting and/or resolution steps.
- Responsible for the design, development and implementation of new enterprise software programs.
- Collaborate with other teams on best practices in relation to use of enterprise software programs.
What are the role requirements?
- Bachelor’s degree in technology related field or previous job equivalent experience in ERP, CRM, and property management is required.
- Strong working knowledge of Yardi and related applications (Voyager, Rent Café CRM, and Rent Café, Yardi Elevate, Yardi One, Aspire).
- Preferred Technology Exposure:
SharePoint, Microsoft Windows, Microsoft Office
365, Windows administration.
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