Risk & Claims Manager

Founded in 1963 by Don Fessler & George Bowman, Fessler & Bowman, Inc. has grown from a residential flatwork & basement wall contractor to a top 100 Commercial Concrete Contractor recognized across the nation. Keeping customer satisfaction as our fundamental core value has allowed Fessler & Bowman, Inc. to prosper for more than six decades.

Fessler & Bowman is a fast-paced and culture-focused industry leader in specialty concrete and civil earthwork. When we talk about culture at F&B, it is not just a plaque hanging in our lobby.

Our values are our driving force and have allowed us to build a phenomenal team delivering best in class products to our customers.

• Open & Constructive
• Take Pride in Our Product
• Relentless Commitment
• Care About Our Customers
• Team Success

The Risk & Claims Manager is the person who ensures that every F&B team member with an active workers' compensation claim or a work restriction is managed with care, consistency, and the discipline that protects both the individual and the organization. Every injured team member who has a clear point of contact throughout their claim, every modified duty placement that gets a crew member back to contributing before full medical release, every claim that closes at the right outcome because someone was actively managing it from day one - this role is accountable for those outcomes.

The descriptions below are representative of, but not limited to, the duties and responsibilities for this position.

Manages all active workers' compensation claims from intake through closure.

• Serves as the primary point of contact for injured team members - ensures they understand the claims process, have access to appropriate medical care, and are treated with the dignity F&B's values require.
• Monitors claim status, treatment progress, and work status updates; communicates proactively with injured team members throughout their recovery rather than waiting for them to initiate contact.
• An injured team member who feels uninformed or unsupported is not an acceptable outcome regardless of the financial status of the claim.

Leads F&B's return-to-work program with disciplined placement discipline.

• Identifies modified duty opportunities for team members with work restrictions; coordinates placement with field supervisors and operational leaders and communicates restriction parameters clearly to all parties.
• Develops and maintains modified duty job offerings across F&B's operational functions; follows up regularly to ensure placements are working and restrictions are being honored.
• A team member who is medically able to perform modified duty and is sitting at home is a return-to-work failure - this role closes that gap proactively.

Maintains accurate, current records of all team members with active work restrictions.

• Tracks restriction parameters, expiration dates, treating physician instructions, and accommodation status across all regions; communicates restriction changes to supervisors and HR promptly when medical status updates are received.
• Coordinates with HR on ADA and FMLA intersections with workers' compensation leaves.
• A supervisor who allows a restricted team member to perform work outside their restriction because this role did not communicate a change is a documentation and communication failure.

Maintains complete and accurate claim files and coordinates with carriers and TPAs.

• Ensures incident reports, medical records, treatment authorizations, work status notes, and correspondence are organized and current in the claims management system.
• Coordinates with the workers' compensation carrier or TPA on claim status, treatment authorizations, medical management, and adjuster communications.
• Provides the Director of Risk Management with regular claim status summaries, emerging exposure flags, and documentation needed for reserve reviews and carrier meetings.

Coordinates F&B's response to workplace injuries from the moment of report.

• Ensures the incident is documented accurately, the injured team member accesses appropriate medical care promptly, and the workers' compensation carrier is notified within required time frames.
• Partners with the Safety team on incident investigation so the cause of injury informs both the claim and the…