Test Center Administrator

About Us

Prometric is a leading provider of technology‑enabled testing and assessment solutions to many of the world’s most recognized licensing and certification organizations, academic institutions, and government agencies. We support more than 7 million test takers annually at our testing locations in 180 countries around the world. With over three decades of experience working with clients of all sizes across a multitude of industry sectors, our mission is to design and deliver the highest quality and most innovative testing solutions anytime, anywhere.

Test Center Administrator

Test Center Manager

Test Center

Rapid City, SD

1301 W. Omaha Suite 218, Rapid City, SD 57701

The Test Center Administrator (TCA) serves as the face of Prometric in test centers worldwide. The TCA verifies candidate identification, monitors exams, and maintains strict policies and guidelines to uphold the highest standards for exam integrity. TCAs work in fast‑paced environments, ensuring a fair and comfortable testing experience for all candidates.

• 12 Paid Holidays Off annually based on work schedule and start date
• No selling or quotas
• Office setting environment
• No inventory, stocking, floor moves or overnight shifts!
• Paid training
• Sick time prorated based on start date
• 401K
• Employee Assistance Program
• Vision
• FSA

• Legal
• Vacation

• Full Time
  - Hours Will Vary
• Site may be open Monday through Saturday 7am to 6pm. Saturday availability required. Occasional evening hours required. Possible Sunday hours.
• Candidate must be available to work a variety of shifts any day
  - Monday through Saturday - between the hours of 7am and 10:00 pm, and must be open to flexible scheduling.
• Schedules are available 2 weeks in advance.

• Maintain and apply expert knowledge of test center policies, practices and procedures
• Greet examinees and verify identification
• Perform required security checks including the use of wands
• Continuously monitor candidates as they complete exams
• Report and/or resolve candidate issues with urgency
• Maintain secure environment and materials in the test center at all times
• Ensure every candidate receives a fair and comfortable testing experience
• Report any occurrences outside company guidelines
• Be flexible with scheduling based on Prometric days of operations
• Represent Prometric's vision, mission and values
• Safeguard the test center from misconduct
• If applicable, digitally scan and record candidate fingerprint identification

• High school diploma or equivalent required
• College experience a plus

• Minimum of one year of customer service experience required, in person (call center, retail, restaurant, etc.)
• Must be 18 years of age to qualify

• Ability to communicate professionally and effectively with candidates and coworkers
• Ability to write detailed and accurate reports and correspondence
• Ability to multi‑task and handle small tools, pack equipment for shipping or unpack for installation
• Familiar with Microsoft Windows‑based computer programs and applications (including but not limited to MS Office, Outlook, Explorer‑web browsing)

• Must be able to bend, stoop, and lift up to 40 pounds
• Ability to remain in a stationary position for extended periods of time while administering exams
• Ability to physically move through test room every 8-10 minutes and escort candidates to and from testing room
• Visual requirements include the ability to adjust or focus computer screens and view testing room through camera monitors while proctoring the exam
• Ability to maintain computers in the lab and office setting, by physically maneuvering in tight spaces, while maintaining safety protocols

Prometric is an Equal Employment/Affirmative Action employer. We do not discriminate in hiring based on sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, and local law.