Air Charter Coordinator

Job Title:
Logistics (Air Charter) Coordinator

Job Description This role focuses on coordinating time-sensitive air charter shipments for manufacturing customers, ensuring critical freight moves quickly and accurately from origin to destination. You will act as a key liaison between customers and air carriers, providing responsive customer service, managing shipment details in internal systems, and resolving issues in a fast‑paced, deadline‑driven environment.

• Coordinate and manage air charter shipments from initiation through completion, ensuring timely pickup and delivery.
• Evaluate customer needs and determine the most effective transportation solution based on timing, cost, and service requirements.
• Enter, update, and maintain accurate shipment details in internal systems in real time.
• Communicate pricing, timing, and logistics details clearly and professionally to customers.
• Coordinate with air carriers and other service providers to secure capacity and confirm shipment arrangements.
• Monitor shipment progress continuously and proactively address any delays, disruptions, or exceptions.
• Ensure compliance with internal processes and industry requirements for shipping documentation and procedures.
• Prepare, review, and maintain shipping documentation and audit shipment records for accuracy and completeness.
• Document all shipment activity accurately and in real time to maintain a clear record of each move.
• Escalate issues internally and externally as needed to ensure service success and customer satisfaction.
• Provide responsive customer service and support throughout the shipment lifecycle, acting as the primary point of contact.
• Work with a strong sense of urgency to support time‑critical freight for automotive and manufacturing customers.

• Minimum 1 year of customer service experience.
• Strong written and verbal communication skills.
• Ability to work effectively in a fast‑paced, deadline‑driven environment.
• High attention to detail with the ability to manage multiple tasks simultaneously.
• Basic computer proficiency, including Microsoft Outlook, Excel, and Word.
• Ability to type at least 30 words per minute.
• Ability to pass a Security Threat Assessment (STA).
• Customer service and customer support experience.
• Data entry skills with a focus on accuracy and speed.
• Proficiency with Microsoft Office, including Microsoft Excel.
• Ability to move with a strong sense of urgency while maintaining quality.
• TSA‑safe eligibility as required for the role.

• High school diploma or GED, or equivalent experience.
• Prior experience in freight brokerage, logistics coordination, or supply chain is preferred.
• Experience working in a high‑volume call or operations environment is an advantage.
• Exposure to air charter or expedited freight operations is beneficial.
• Experience in logistics, transportation, or coordinating time‑sensitive operations is preferred.
• Basic geography knowledge of major cities and regions in the U.S., Canada, and Mexico.
• Ability to stay calm, composed, and adaptable during high‑pressure situations.
• Strong administrative skills and comfort working in structured processes and systems.

The work involves consistent phone and computer use in a collaborative operations setting that supports critical freight for automotive and manufacturing customers. Available schedules include one opening on Tuesday through Saturday from 8:00 a.m. to 4:00 p.m., and two openings on Tuesday through Saturday from 4:00 p.m. to 11:59 p.m. Shift premiums apply for certain hours and weekend work, and overtime may be available with supervisory approval, in line with company policies.

This is a Contract to Hire position based out of Belleville, MI.

The pay range for this position is $21.00 - $26.00/hr.

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO,…