Product Maintenance and Service Technician

Overview

Position Summary:

Provide onsite audits, equipment maintenance, and commissioning of new products for IMI customers across the continent.

Principal Responsibilities:

• Responsible for product maintenance and service technician assignments, including but not limited to:
• Provide on-site audits to inspect IMI products and make recommendations to the customer of proper cleaning and maintenance plans, tailored specifically to their product and production hours.
• Repair, maintenance and/or commissioning of IMI products:
  Mechanical-cylinders, gaskets, tube replacement, pull testing, welding, fabrication, and assembly. Electrical
  - Solid state drives, PLCs, micro controllers, contractors, control relays, transformers and variety of electrical components and assemblies.
• Programming of drives, PLCs and micro controllers.
• Identify required parts in the field, coordinate ordering, and ensure timely completion of repairs and maintenance.
• Provide on-site technical support, troubleshooting, preventative maintenance, and repairs.
• Interaction with site employees:
  Maintenance, Production, Engineering, Management.
• Complete all necessary paperwork pertaining to service work and forward to management on a weekly basis.
• Regular communication with Regional Managers responsible for Service Tech.
• Maintain accurate records of all receipts for each customer service visit and prepare consolidated monthly expense reports for review by leadership.
• Prepare accurate customer quotes and generate invoices reflecting actual service costs.

• Safety at customer sites is Priority One
• Mechanical aptitude
• Trouble shooting and problem-solving skills
• Accuracy and high attention to detail
• Positive people skills while under stress
• Ability to follow verbal instructions
• Good communication skills, both verbal and written
• Time management skills and self-starter

Required:

• High school diploma or equivalent

Preferred:

• 4+ years working with magnetic components
• 2-4 years industrial manufacturing experience
• Mechanical aptitude
• Computer literacy
• Possession of a valid driver's license
• Crane permit
• Forklift/manlift permit
• Good working knowledge of electrical and electronic assemblies
• Good understanding of electrical schematic and assembly diagrams

Preferred continued:

• Microsoft Office knowledge
• 2+ years working with assembly and testing of industrial electrical controllers
• Trade school (electrical, electronics)

• Ability to work with a minimum of supervision
• Must work well in TEAM environment
• Vision to plan ahead
• Creativity/Ingenuity/Think outside the box
• Desire and ability for hands-on work
• Self-motivated
• High energy
• Dependable
• Flexibility to change priorities and routines/travel plans
• Maintain positive attitude with customer

• Work in hot & cold environments for extended times
• Long hours
• Maintain clean tools and personal items to prevent cross contamination
• Not afraid of heights or claustrophobic
• Long periods of standing or sitting, with extended periods of work at a computer
• Squatting and lifting
• Ability to lift 70-100 pounds, with crane assistance available
• Ability to move quickly, including:
  Reaching, Bending, Twisting