Retail District Operations Manager

Home Town Pharmacy is seeking a driven and people ‑ focused Retail District Operations Manager to lead store operations across a multi ‑ location district. This role is ideal for a hands ‑ on leader who thrives in a fast ‑ paced retail environment, builds strong teams, and consistently delivers exceptional customer service. The District Operations Manager partners closely with the District Pharmacy Manager, Store Operations Managers, Pharmacists, and Associates to drive sales, maintain operational excellence, and uphold the Home Town Pharmacy culture.

This leader sets the tone for professionalism, ethical decision ‑ making, and a customer ‑ first mindset.

• Provide general support and oversight in partnership with the Pharmacy Manager
• Serve as direct oversight when no Pharmacy Manager is present
• Inventory management
• Data entry and prescription claim billing

• Support or directly oversee the Front‑End Supervisor
• Lead front‑end operations when no supervisor is present
• Ensure proper product facing, ordering, and merchandising

• Oversee daily, weekly, monthly, and annual paperwork
• Complete reports accurately and on schedule
• Use reporting insights to drive sales and operational decisions
• Demonstrate professional presence and strong interpersonal skills
• Lead hiring and termination decisions
• Provide coaching, feedback, and performance evaluations
• Motivate and develop employees through training and mentorship
• Set clear objectives and ensure accountability
• Foster a culture of high‑quality customer service

• Maintain profitability through research, trend analysis, and problem‑solving
• Delegate tasks effectively and follow up to ensure completion
• Resolve customer concerns with professionalism
• Collaborate with store teams and corporate partners to anticipate needs and plan ahead
• Ensure housekeeping standards are met daily, weekly, and monthly

• Valid driver’s license
• Strong communication and computer skills
• Ability and willingness to travel

A successful District Operations Manager brings motivation, passion, persistence, and a strong sense of ownership to everything they do. This person is committed to learning, growing, and consistently exceeding expectations. They lead by example and help nurture the Home Town Pharmacy culture across every store in their district.