Shipping & Receiving Team Lead

Position: Shipping & Receiving Team Lead

Location: Durand, MI

Job : 26-08

# of Openings: 1

Josh’s Frogs is a constantly growing online pet store and industry leader that prides itself on selling only happy, healthy, captive-bred amphibians, reptiles, and pet bugs. We run on EOS. We value integrity and practice open books where we share our financials with all employees. We believe in working as one team. We expect our employees to be constantly growing and we value promoting from within.

We are currently seeking a driven, organized individual for the full-time Shipping & Receiving Team Lead position in our Shipping & Receiving Department at our Durand, MI facility. As a Shipping & Receiving Department member, you will directly impact daily warehouse efficiency, shipping accuracy, and team accountability. Your primary responsibilities will include leading and supporting team members on the floor, managing daily and weekly coverage schedules, assigning tasks, monitoring late shipments, performing quality control checks, and ensuring SOP compliance.

This is a hands‑on leadership role for someone who thrives in a fast‑paced warehouse environment and is passionate about improving processes, supporting team members, and ensuring customers receive accurate, on‑time shipments.

• Full-Time – 40 hours per week (Flexible Scheduling)
• Training
  
  Schedule:
  
  9:00 AM – 5:00 PM
• Regular
  
  Schedule:
  
  8:30 AM – 5:00 PM
• Reports To:
  
  Warehouse Manager
• Starting Wage: $18.00/hour or +$1.00 to current rate (if internal candidate)

• Health, dental, and vision insurance (Josh’s Frogs contributes 80% for single and family coverage through Blue Cross Blue Shield)
• Paid time off (Holiday, Sick, and Vacation, with Sick pay and 24 Holiday hours added upon hire)
• Short-term and long-term disability
• $50,000 life insurance
• Fully vested 401(k) (100% company matching up to 3%, then 50% match up to 6%), with additional options for Roth
• Free membership to Calm Premium (including up to 5 dependents)
• Generous employee discount on the Josh’s Frogs website
• Free breakfast, snacks, and coffee provided at work
• Travel opportunities for expos/shows (optional attendance)

• Lead and support team members on the shipping and receiving floor
• Manage daily and weekly coverage schedules and assign tasks
• Assist with picking, packing, labeling, loading trucks, receiving, and inventory as needed
• Monitor late shipments daily and resolve issues before the end of shift
  
  Ensure SOPs are followed and continuously improve processes
• Perform and administer regular quality control checks
• Order boxes and supplies while maintaining inventory levels
• Communicate with other departments to ensure smooth fulfillment operations
• Coach team members and provide constructive feedback
• Maintain cleanliness and organization of workstations and warehouse areas

• Maintains accountability and serves as the first point of contact for team guidance and issue resolution
• Identifies efficiency opportunities and implements improvements
• Ensures consistent quality checks and shipping accuracy

• Strong communication skills and ability to give and receive constructive feedback
• Critical thinking and problem-solving skills
• Comfort using computers, web-based applications, and Google Workspace
• Ability to stand for long periods of time
• Ability to lift up to 50+ lbs
• Must pass the Nuts & Bolts Assessment

• Previous leadership experience, preferably in a warehouse or logistics environment

• Warehouse environment with concrete floors
• Temperature may vary by season (warm or cold)
• Dusty environment
• Requires standing for extended periods and regular lifting

• Integrity – Communicating proactively when goals may not be met and escalating concerns before they impact shipments.
• One Team – Leading by example, supporting teammates on the floor, and asking for help when needed to ensure orders ship on time.
• Constantly Growing – Actively seeking ways to improve processes, reduce errors, and…