Parts & Service Manager
Listed on 2026-02-28
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Management
Operations Manager, Program / Project Manager, Client Relationship Manager, Business Management
Sebright Products, Inc. is a 100% employee-owned company specializing in designing and manufacturing industrial waste and recycling equipment. Since 1984, the company has delivered reliable, custom-engineered solutions to improve efficiency and support sustainability goals for businesses worldwide. Headquartered in Hopkins, Michigan, Sebright Products takes pride in building high-quality, durable equipment in the USA. Focused on service excellence and long-term value, Sebright is committed to providing innovative solutions to meet customers' unique needs.
Position Summary:The Parts & Service Manager is responsible for leading, developing, and supporting the service and parts team while overseeing daily operations. The manager will also develop and maintain a formal warranty program, optimize workflow, and support overall departmental efficiency.
Key Responsibilities:- Manage, coach, and mentor a team of service and parts staff.
- Foster a positive, collaborative, and growth-oriented team culture.
- Provide ongoing training and support to enhance team performance and technical knowledge.
- Oversee scheduling, workload distribution, and daily task assignments.
- Ensure all parts orders, service tickets, and warranty claims are accurately logged and processed within required timelines.
- Monitor service operations to ensure timely and high-quality customer support.
- Collaborate with internal departments to resolve service or parts-related issues.
- Develop, implement, and manage a comprehensive warranty program.
- Ensure all warranty claims meet company and manufacturer requirements.
- Track warranty trends to identify recurring issues and improvement opportunities.
- Utilize the ERP system (Counterpart) to manage orders, service logs, and reporting.
- Maintain accurate records, documentation, and digital filing.
- Review and improve operational processes to increase efficiency.
- Prepare and analyze reports on service performance, parts usage, and warranty activity.
- Serve as the main point of contact for escalated service or parts inquiries.
- Ensure timely and professional communication with internal and external customers.
- Maintain strong relationships with team members, vendors, manufacturers, dealers, customers, and service partners.
- Previous management or supervisory experience required.
- Experience in service management, parts management, or related industry preferred.
- Proficient with computers and ERP systems (required).
- Microsoft Office (required)
- Strong organizational skills with attention to detail and accuracy.
- Excellent communication, leadership, and problem-solving skills.
- Ability to manage multiple tasks and priorities in a fast-paced environment.
- Mechanical Background
- Knowledge of Hydraulics and Electrical
- Salesforce CRM knowledge is a plus.
- 401(k)
- 401(k) matching
- Health insurance
- Health savings account
- Life insurance
- Opportunities for advancement
- Paid time off
- Referral program
- Vision insurance
- Employee-Owned (ESOP)
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