Community Manager

Description

TM Associates is a family‑owned business that places people at the center of everything we do. We offer a comprehensive benefits package, including medical, dental, vision insurance from the first full calendar month of employment and a 401(k) match program effective on the first day of employment.

The Community Manager will receive general supervision and direction from their Regional Manager and the Management Agent (TMAM). The Community Manager may be vested with the authority to make discretionary decisions in the event circumstances occur that are not covered by written instructions or known policies and procedures. Communication between the Community Manager and the Owner will be through the Officers of TM Associates Management.

The Community Manager will comply with established policies and procedures and will not take action contrary to such guidelines without the Regional Manager's approval. The Community Manager is directly accountable for the complete operation of the site. They will be responsible for supervising all other TMAM staff associated with the community and for their standard of performance.

• Assure tenants receive prompt, efficient, courteous, and quality service, including immediate acknowledgement of any complaints with prompt action to resolve them. Counsel and refer residents as appropriate.
• Achieve and maintain occupancy as close to 100% as possible.
• Perform income recertification for residents where applicable.
• Provide direction to and assure that rental programs are properly executed.
• Ensure provision and maintenance of efficient mechanical operations, adequate buildings and equipment; employ qualified maintenance personnel and establish good tenant relations with them.
• Regularly inspect buildings, grounds, and property appearance, identifying deferred maintenance and related data.
• Prepare reports based on regular inspections, outlining property condition, including cleanliness of buildings and grounds, and a summary of maintenance operations.
• Inform the Regional Manager in writing of any observed deferred maintenance and property deficiencies, noting specific locations, conditions, and recommendations for correction.
• Provide direction and guidance to maintenance staff, assign work priorities, and determine extent of repairs and necessary corrective measures.
• Establish central office procedures with approval of the Regional Manager.
• Interview all potential residents and process verifications to determine eligibility.
• Consult with the Regional Manager on all evictions, lease violations, and special arrangements.
• Collect rent and maintain records, including frequent trips to banks.
• Possess a valid driver’s license and a driving record acceptable to TMAM for site errands, including trips to banks, stores and other vendors.
• Be responsible for all job assignments, explain employee duties and responsibilities, and inform operating staff of policies and procedures.
• Maintain files containing written records of maintenance services, equipment readings, operating manuals, inventory and a library consisting of pertinent data relating to equipment and buildings.
• Purchase needed supplies and equipment within budget constraints; maintain necessary administrative records of purchases.
• Develop and implement site activities for residents such as special events and recreational activities.
• Prepare and respond to all pertinent correspondence.
• Attend mandatory meetings and seminars.
• Communicate orally and in writing in English and use basic arithmetic skills.
• Have reliable vehicle transportation for property errands.
• Perform other duties and responsibilities as assigned by the Regional Manager and/or TMAM Management.