Operations Manager

Description

As the Operations Manager, you will be responsible for overseeing and optimizing the day-to-day operations of our shop. This position requires a strategic thinker with strong management skills, a proven track record in a similar role, and a passion for driving efficiency while maintaining high standards of quality.

As the Operations Manager, you will be responsible for overseeing and optimizing the day-to-day operations of our shop. This position requires a strategic thinker with strong management skills, a proven track record in a similar role, and a passion for driving efficiency while maintaining high standards of quality.

• Drive Operational Efficiency and Profitability
• Develop and Align a High-Performing Service Team
• Deliver a Safe, Consistent, and High-Quality Customer Experience

• Manage all shop staff including but not limited to service technicians, lot porters, and admins
• Understand individual contributors productivity, efficiency, and capabilities
• Attend and engage in weekly service-related meetings to ensure the team is on track to hit goals
• Assign repair orders based on technician skill set
• Ensure efficiency and productivity goals are tracking on an individual and team basis
• Manage customer experience as needed
• Manage and monitor P & L, identifying revenue and labor hours opportunities
• Collaborate and communicate with cross-functional teams within the dealership
• Assist employees with tools they need to be successful in their roles
• Assist service manager as needed to ensure department alignment on daily goals
• Ensure strict compliance with all health and safety regulations within shop and maintain safety protocols to create a secure working environment

• Proven experience in operations management within the manufacturing industry, with a preference for RV or automotive manufacturing
• Technical knowledge of RV's is a plus
• Experience driving a forklift is a plus
• Ability to adapt in a fast-paced environment
• Must have Saturday availability
• Strong leadership, team management, and time management skills
• Find innovative ways to improve customer experience
• Experience in managing a P & L and forecasting goals
• Exceptional analytical and problem-solution abilities
• In-depth knowledge of industry best practices and emerging trends in manufacturing and operations
• Excellent communication and interpersonal skills
• Bachelor’s degree in business, Operations Management, or a related field preferred
• Neat, clean, and professional appearance
• Ability to pass a background check and drug test
• Demonstrate behaviors consistent with the Company’s Vision, Mission, and Value in all interactions with customers and co-workers

• Technician productivity and efficiency consistently meet or exceed established benchmarks
• Improved labor hours per repair order through effective skill-based work assignment
• Positive trend in departmental gross profit driven by optimized labor utilization and cost control
• Reduction in repair cycle time and backlog, improving overall shop throughput
• Increased customer satisfaction scores and reduced service-related complaints or escalations
• Strong attendance, engagement, and participation in weekly service meetings with clear action follow-through
• Consistent adherence to health and safety standards with zero preventable safety incidents
• Improved employee retention and skill development within the service department
• Clear visibility into individual and team performance metrics, enabling proactive management decisions
• Strong cross-department collaboration resulting in fewer operational bottlenecks and rework

• Access to dealership management systems (DMS), scheduling, and productivity tracking tools
• Established performance metrics, reporting dashboards, and financial (P&L) reporting
• Trained service technicians, porters, and administrative support staff
• Shop equipment, diagnostic tools, and technology required to perform repairs efficiently
• Health and safety policies, procedures, and compliance training
• Support from Service Manager, Fixed Operations leadership, and cross-functional dealership teams
• Customer experience standards, processes, and escalation…