Operations Director

The Fixed Operations Director is responsible for leading and optimizing the Service and Parts Departments to drive operational excellence, profitability, and customer satisfaction. This role requires a strategic and hands‑on leader who can foster a high-performing team, enhance efficiency, and ensure a seamless service experience for customers. The Director will oversee inventory control, labor cost management, process improvements, and cross‑functional collaboration to support the company’s goal of revolutionizing the RV industry.

• Ensure both Service and Parts departments maintain a consistently high level of customer satisfaction
• Drive profitability through increased service sales, gross profit, P&L management, and labor cost control
• Develop and implement strategies to optimize capacity, productivity, and inventory turnover
• Hire, train, coach, and develop a team of managers, technicians, service advisors, parts specialists, and other support staff
• Maintain a healthy balance of parts inventory and cost management to reduce write‑offs and obsolete parts
• Monitor and analyze KPIs to measure success and adjust strategies as needed
• Foster strong working relationships between Service, Operations, Parts, Sales and external vendors to create a seamless customer experience

• Lead, mentor, and develop high‑performing teams in both the Service and Parts departments
• Develop and execute strategic plans for staffing levels, departmental goals, and revenue growth
• Implement process improvements that enhance efficiency, reduce RECT, and improve service cycle time
• Oversee parts inventory management, ensuring accurate tracking, cost control, and optimal stock levels
• Monitor financial performance, P&L, and cost controls to ensure profitability
• Ensure compliance with company policies, safety regulations, and operational standards
• Collaborate with vendors, OEMs, and distributors to enhance procurement and inventory strategies
• Establish and maintain a culture of continuous improvement, employee development, and accountability
• Lead service and parts marketing efforts to increase sales and enhance customer engagement
• Participate in leadership meetings and provide insights on operational strategies and improvements

• Proven success in managing high-volume service and parts operations in the RV, automotive, marine, or power sports industries
• Strong leadership and team‑building capabilities with the ability to coach and mentor employees
• Ability to develop and execute data‑driven strategies to improve operational efficiency and profitability
• Excellent communication skills for collaboration with internal teams, vendors, and customers
• Strong analytical skills to monitor KPIs, inventory management, and financial performance
• Experience with P&L management, budgeting, and cost control
• Ability to manage and adapt to a fast‑paced, ever‑changing environment
• Proficiency in industry‑related software for service and inventory management
• Bachelor’s degree in a relevant field is a plus

• Maintain high service and parts department satisfaction ratings
• Increase profitability through controlled expenses, labor efficiency, and optimized inventory turns
• Achieve year‑over‑year improvements in RECT, shop productivity, and technician skill levels
  
  Maintain accurate bin locations, reduce write‑offs, and ensure inventory turns of 4 or higher
• Create a culture of learning, innovation, and retention of top talent
• Minimize employee and customer incidents while ensuring adherence to safety and operational standards

• Dedicated budget for service and parts department improvements
• Cross‑functional regional support and mentorship from senior leadership
• Access to advanced industry software and data analytics tools
• Ongoing training and professional development opportunities
• Strong vendor and distributor relationships for product and administrative support

• Demonstrates a customer‑centric mindset in all aspects of service and parts operations
• Embodies behaviors consistent with the company’s vision, mission, and values
• Committed to continuous improvement, innovation, and operational excellence
• Thrives in a…