Retail Store Manager | Kingsford

Take on the role of Store Manager at Petstock Kingsford and lead a passionate team in delivering world‑class customer service. You will play a key role in the success of the Petstock Group.

Join our passionate team at Petstock Kingsford
, where we are inspired by pets and animals to be better people both in our careers and everyday life, making an impact for pets, people and the planet!

With a fun, friendly, and inclusive culture, you will have every opportunity to grow your career within our retail operations team.

• Experience in a similar store leadership role.
• Strong leadership with the ability to motivate and build a high‑performing team, while fostering a positive culture.
• Create a fun, supportive in‑store culture where your team loves coming to work every day.
• Lead by example, mentoring and inspiring your team daily.
• Coach your team to achieve and develop their knowledge and skills.
• Lead from the front by consistently providing an exceptional customer experience.
• Develop a strong safety mindset, committed to fostering a culture of safety within your team.
• Recruit, onboard, and induct high‑calibre new team members.
• Manage stock effectively, ensuring accuracy and that the team follows stock integrity processes.
• Demonstrate initiative by actively keeping your knowledge up to date on pet care, products, and services.
• Proactively support local marketing and sponsorship opportunities.

• Experience in a similar store leadership role.
• Demonstrated drive to achieve and exceed sales targets.
• Strong leadership with the ability to motivate and build a high‑performing team, while fostering a positive culture.
• Ability to prioritize and manage conflicting priorities, ensuring timely completion of tasks.
• Ability to drive safe Work, Health & Safety practices.
• Established business acumen.
• Ability to be flexible and adapt to changing work conditions.
• Strong interpersonal skills with the ability to build relationships and rapport with customers and the team.

• Free access to mental health, financial & wellbeing support services through our Sonder service.
• Opportunities to support the Petstock Foundation and sustainability projects.
• Opportunity to purchase up to 2 weeks of additional paid leave & 4 weeks of paid parental leave.
• Health and wellness services at a great corporate discount.
• Exclusive access to Workplace Banking.
• We are built on family values, combined with a genuine passion for pets and people. We operate with heart, inclusivity, and inspiration for pets, people, and the planet.

Our diversity makes us better… we are a diverse team with varying strengths and an inclusive organisation, committed to providing equal opportunities for all. We encourage applications from people of diverse backgrounds who wish to be part of a culture where everyone can proudly be themselves. At Petstock we are passionate about supporting the communities we are part of, where possible we aim to hire candidates from the same geographic region (typically within an 80 km radius) to strengthen community connections and support local economies.

While we do not prioritise local candidates over others, we recognise the benefits of hiring individuals who have unique insights into the local community.