Ski Patrol Manager

Overview

This full-time, year-round position is responsible for the overall leadership, safety operations, emergency response, and financial health of the Boyne Mountain Ski Patrol. The Patrol Manager is a pivotal leadership role — serving as the primary advocate for the patrol department, unifying a team of paid and volunteer patrollers under a shared vision, and representing the patrol at the resort leadership level.

To be successful in this role, one must be a decisive leader who communicates proactively and consistently, holds all team members to the same standard, and is willing to make hard decisions under pressure. The Patrol Manager must have deep respect for the National Ski Patrol (NSP) culture and the volunteer patroller community, while also driving the professional standards expected of a world‑class resort operation.

They must thrive in a fast‑paced, dynamic environment, embody Servant Leadership, and bring a long‑term, strategic mindset to the role.

As a Boyne Mountain team member, there are many perks, such as ski passes, golf passes, waterpark passes, and discounts for food, beverages, retail, daycare, and more. To learn more about Boyne Mountain Resort, employment perks, and employee testimonials,  – Boyne Mountain Employment.

• Accountable for department goals while contributing to the overall division, resort, and corporate goals and initiatives.
• Maintain proactive, regular communication with all team members — paid and volunteer alike. Provide consistent updates on schedule changes, mountain conditions, operational decisions, and department news. Communicate in advance of changes, not reactively. Adapt communication style to reach patrollers of all experience levels and generations.
• Ensure all Ski Patrol personnel are trained and current in first aid, emergency response, and rescue techniques. Lead the department’s response to on‑mountain incidents, accidents, and mass casualty events. Maintain and improve emergency response protocols in coordination with local EMS, hospitals, and search and rescue agencies.
• Ensure the safety of guests, team members, and the public through implementation and enforcement of safety protocols and procedures. Conduct and oversee ongoing on‑mountain risk assessments.
• Work with the patrol team to ensure all NSAA and Michigan Skier Safety Act required signage is current, in good condition, and deployed correctly. Ensure all on‑mountain resort signage is utilized consistently and correctly.
• Maintain thorough records of all incidents, accidents, and rescues for analysis, insurance, and legal purposes.
• Work in cooperation with local emergency services, search and rescue teams, and medical facilities to coordinate responses to significant incidents.
• Maintain a positive and safe guest experience. Interact with guests to address concerns and provide information about safety and mountain conditions.
• Manage the financial aspects of the Ski Patrol program including creating and monitoring budgets, managing expenses, and contributing to capital planning.
• Create, implement, and maintain safety protocols and procedures for the Ski Patrol team in compliance with applicable regulations.
• Stay current with industry trends, advancements, and best practices through workshops, conferences, and relevant training programs.

• Direct oversight of the Ski Patrol department, including paid patrol staff and coordination with NSP volunteer patrol leadership.
• Oversee and build a high‑functioning leadership team that manages payroll, scheduling, training records, and department administrative requirements. Must be able to learn and manage required software platforms.
• Hire, supervise, and develop your team through guidance, training, support, and accountability. Recruit patrollers who reflect the values and standards of the department.
• Hold all team members — paid and volunteer — to the same consistent standard of performance, safety, and professionalism.
• Organize ongoing training and continuing education to ensure all patrol members are current with the latest safety practices, OEC protocols, and…