Assistant Community Manager

The Assistant Community Manager is responsible for providing support of the overall operations and sales at the Community with a strong focus on customer service, resident retention, and administrative support. All tasks and work responsibilities are completed while ensuring alignment with the company’s goals and objectives and being EPIC.

The Cambio Core Values are what drives the heart and soul of our organization. They aren't just words. They’re our way of life. We use them to model the way we conduct business, interact with our residents, vendors, community and internally with our teammates. You should be:

• Service-Oriented:
  Service is our passion.
• The ‘Do What’s Right’ Type:
  Integrity is not negotiable.
• Accountable:
  We are ALL accountable.
• A firm-believer in empowerment:
  Empowerment through action.
• Team-Player:
  Teamwork makes the dream work.
• The Gritty Type:
  We have fun working hard and playing hard.

The qualified individual will work as an integral part of the operations team to perform the following essential job functions:

• Prepare and distribute resident and community communications including, but not limited to rule reminders, violation notices, increase letters, delinquency notices, eviction paperwork, lease addendums and renewals.
• Support the Community Manager and increase occupancy through home sales, home leasing, site leasing, and actively marketing the community.
• Provide constant vendor/contractor communications concerning scheduling, billing, vendor relations and certificates of insurance.
• Assist in the development of marketing strategies based on the local market and competition.
• Maintain community appearance and ensure repairs are recorded, communicated, and completed on timely basis. This requires regular community inspections and tours.
• Comply with local regulations.
• Deal with resident concerns and requests on timely basis to ensure resident satisfaction with management.
• Accurate forecasting and reporting of occupancy, sales, etc.
• Attend virtual online meetings via Microsoft Teams and appear on screen with colleagues.
• Position may require flexible hours, nights, and weekends as needed.
• Position requires working one scheduled evening per week and one scheduled Saturday per month, and other non-business hours as customer traffic dictates.
• Other duties as assigned.
• Assist in lease transactions by generating lease paperwork and guiding a prospect through the lease process.
• Conduct lease signing and new resident orientation for new residents.
• Comply with federal, state and company policies, procedures, and regulations.
• Provide coverage in the event of a vacancy or absence of a Community Manager.

The qualified individual will possess the following skills and experience:

• High school diploma or general education degree (GED).
• Property management office experience preferred.
• Two+ years administrative experience.
• Excellent communication skills including writing and verbal.
• Strong variety of administrative skills including customer service; problem solving; sales or persuasion skills.
• Excellent computer literacy in MS Office suite of products and software applications including Yardi, Rent Manager, Back Office, and Manage America preferred.
• Must maintain an active and valid driver license and clean driving record.
• Must have reliable transportation to work.
• Must maintain an active and working personal mobile phone.
• A growth mindset; always testing and learning.
• Willingness and ability to present self in a neat, clean, and professional manner always throughout the workday and/or whenever present at the community.

We know that happy people are productive and perform. If we take good care of our team, everything else will fall in place. That’s why we offer competitive pay that is commensurate with the market and relevant experience, along with an excellent benefits package including Medical, Dental, Vision, Life, Disability, FSA and 401(K). Certain positions with sales and leasing responsibilities are provided with a commission plan or an override program.

• May directly supervises…