Branch Manager

Oxford Bank Branch Managers are the “owners” of the retail office they lead. They have the autonomy and responsibility to make their team and office successful, which is measured objectively by outcomes and subjectively by engagement of team and clients. The Branch Manager is the Bank’s representative to the community they serve, ensuring we are a valued member of the community and realize value from that position.

Their primary responsibility is acting as the leader of a team by managing relationships with individuals, families and small business. The Branch Manager will directly manage the most important client relationships as well as help their team be successful with their clients. They will develop new team members to serve as relationship managers and coach existing team members to being successful.

As the owner of the office’s client relationships, the Branch Manager will proactively work with bank partners to ensure they are supporting our clients’ vision and their team members. The Branch Manager is responsible for all aspects of the branch with their focus on having a welcoming, help oriented culture for Client Service Representatives (CSRs) and other staff. They will oversee the CSRs initially but will develop an “inside” leader to manage teller operations.

The Branch Manager will be accountable to help clients which will be measured objectively through deposit increases and implementing important products and services.

• Lead the office as their business by ensuring all team members are helping clients to reach their goals in a convenient and timely manner.
• Proactively own the relationship with clients through follow up with team members, clients and/or bank partners, to ensure client is receiving service they deserve.
• Actively manage consistent communication with existing clients base to discuss and understand client goals.
• Lead solution development for clients utilizing the personal banking team respective bank partners/experts.
• Create and implement ideas to generate discussion with clients surrounding new products, services, promotions and marketing in conjunction with peers and leaders.
• Create and maintain a service culture that is welcoming and shows we are dedicated to helping clients and our communities.
• Represent the Bank in the community to develop referral sources for new clients.
• Actively participate in the community to meet new potential clients.
• Develop new leaders at the Bank and be engaged in team success.
• Lead effective internal meetings, role play and solution development including active encouragement of team to participate.
• Coordinate the physical aspects of their office by ensuring the exterior and interior represents a professional and welcoming facility.

• The Branch Manager is the face of Oxford Bank and will act as the primary client contact within each branch.
• Branch Managers of all levels will be lead team members in building and managing lifelong relationships with both consumer and business clients.
• Branch Managers demonstrate a genuine interest in their clients and ask questions to understand financial needs and priorities.
• Branch Managers will be product knowledge experts and understand the functions of all lines of business at Oxford Bank.
• Branch Managers present options to clients to make their banking easy and convenient, ensuring the needs of the client always come first.
• Cultivating strong relationships will come through by recommending products, services and processing all transaction types.
• Branch Managers have a genuine interest in learning and understanding client financial goals, both short and long term.
• Branch Managers proactively contact clients by phone to follow up on client satisfaction, build relationships, and address any additional financial needs.
• Solutions to help clients will be directly recommended and implemented by the Branch Manager or bank experts/ partners.
• The Branch Manager is the primary manager…