Loss Prevention Supervisor

Join Our Team as a Loss Prevention Supervisor

Location: Forest Area Federal Credit Union
Department: Administration
Status: Full-Time | Non-Exempt

At Forest Area Federal Credit Union, we believe in building strong relationships with our members and each other. Guided by our mission, "Strengthening Our Communities;
Investing In Your Success," we are looking for a motivated and experienced Loss Prevention Supervisor to lead our collections team while balancing operational excellence with exceptional member service.

If you're a collaborative leader who enjoys coaching others, solving complex challenges, and protecting the financial well‑being of both members and the Credit Union, we'd love to meet you.

As the Loss Prevention Supervisor, you will:

• Lead the daily operations of the Loss Prevention Department, including collections, charge‑offs, repossessions, bankruptcies, recoveries, and legal collection activities.
• Coach, mentor, and develop a team dedicated to providing professional and compassionate member service.
• Ensure compliance with Credit Union policies and all applicable federal and state regulations.
• Assist with complex member situations by negotiating repayment solutions and recommending appropriate collection strategies.
• Monitor delinquency trends and identify opportunities to reduce losses and improve processes.
• Develop and maintain department policies, procedures, and workflows that promote efficiency and accountability.
• Partner with leadership to identify portfolio risks and operational improvements.

Qualifications:

• Three to five years of collections, lending, or related financial services experience.
• Previous leadership or supervisory experience preferred.
• High school diploma or GED required.
• Strong communication, conflict resolution, and relationship‑building skills.
• Ability to handle confidential information with professionalism and discretion.
• Knowledge of collections regulations and financial institution operations is preferred.

When you join FAFCU, you become part of a team that lives our core values of:

• Respect
• Integrity
• Empowerment
• Passion
• Innovation

We are committed to developing our employees, serving our members with excellence, and making a positive impact throughout the communities we serve.

We offer a competitive compensation and benefits package, including:

• Medical, dental, and vision insurance
• 401(k) with employer contribution
• Paid time off and holidays including your Birthday
• Professional development opportunities
• A collaborative, supportive work environment

If you're ready to lead a team, make a meaningful impact, and grow your career with a community-focused financial institution, we'd love to hear from you.

Apply today and become part of the Forest Area Federal Credit Union family!