Director of Clubhouse Operations

Position Summary

The Director of Clubhouse Operations serves as the “Right-Hand Leader” to the Club’s newly hired and industry-leading GM/Chief Operating Officer. The Director of Clubhouse Operations will serve on the Club’s Executive Management Team along with the Director of Golf, Director of Agronomy, Director of Finance, Director of HR, Executive Chef, Director of Membership and Marketing, Director of Racquets, and Director of Aquatics.

Reporting to the GM/COO, the Director of Clubhouse Operations leads and is responsible for front-of-house services in F&B, reception, housekeeping, facilities, club events, and all locker room services. This individual leader ensures an elevated, consistent, and engaging member and staff experience across every responsible facet of Club life at MCC, with the greatest emphasis on food and beverage.

The Director of Clubhouse Operations will be visible, hands‑on, and engaging, embodying professionalism and operational excellence. The GM/COO will guide, challenge, and mentor this Club leader to better understand and deliver inspired leadership, sound business judgment, and a deep commitment to service, staff development, and continuous improvement. This Director is to have aspirations of becoming a General Manager in the club industry and the current GM/COO will develop him/her toward that professional aspiration.

• Reports To:
  
  General Manager / Chief Operating Officer
• Executive Role:
  Member of Senior Leadership Team
• Director of Clubhouse Operations Direct Reports: F&B Manager, Beverage Manager, Head Receptionist, Director of Events, Housekeeping Manager, Men’s & Women’s Locker Room Managers/Attendants, Director of Facilities

This is an outstanding opportunity for a service‑oriented hospitality leader to play a meaningful role at one of Michigan’s most cherished and respected private clubs. The Director of Clubhouse Operations will work closely with the GM/COO and will have first‑hand exposure and involvement with several Club Committees as well as the Board of Directors. This executive‑level position will lead a team of Department Heads, Managers, and Staff and will play a critical role in shaping the team’s culture, operational excellence, and the Club's overall success.

• Dining Rooms and Bar Managers
• Servers, Bartenders, Bussers, Hosts/Hostesses
• Pool Café and Patio B
• Halfway House

• Receptionist and Front Desk Staff

• Director of Facilities and his team of engineers

• Director of Events and the service team that delivers all event experiences

• Men’s & Women’s Locker Room Managers & Attendants

• The responsibilities for this leadership position begin with a strong food and beverage knowledge and experience, including the skill in leading a f&b team in delivering consistent products and service excellently, day in and day out
• Provide direct leadership, supervision, and accountability for assigned department heads, managers, and staff
• Set clear expectations for performance, service standards, professionalism, and conduct
• Participate actively in Department Head and Senior Leadership Team meetings and operational planning sessions
• Support staff development through training, coaching, performance feedback, and succession planning

• Oversee daily operations within assigned departments to ensure consistency, efficiency, and adherence to established standards
• Ensure staffing plans, schedules, and workflows align with operational needs and service expectations
• Maintain a visible leadership presence during peak periods, events, and high‑volume operations
• Coordinate closely with culinary leadership, facilities, and other department heads to ensure operational alignment

• Have a highly visible and approachable presence with all members and guests, building relationships and reinforcing a welcoming, service‑oriented culture
• Ensure the consistent…