Business Development Center Team Lead

BDC Team Leader – Automotive

Lunghamer Automotive Group is looking for an experienced BDC Team Leader to lead, motivate, and grow our Business Development Center.

This is not an entry-level position. Candidates must have previous automotive BDC/call center experience AND management or team-lead experience. We’re looking for someone who knows how to drive activity, coach a team, hold people accountable, and most importantly—get appointments in the door.

• Lead, coach, motivate, and hold the BDC team accountable
• Monitor daily calls, leads, appointments, show rates, and results
• Coach phone skills, objection handling, texting, emailing, and follow-up
• Ensure internet leads and inbound opportunities are handled quickly and correctly
• Make outbound calls and work leads alongside the team
• Train and onboard new BDC representatives
• Monitor CRM activity, tasks, notes, and lead follow-up
• Help establish daily and monthly goals and keep the team focused on hitting them
• Work closely with sales management to maximize appointments, shows, and sold opportunities
• Create a positive, competitive, high-energy team environment

Applicants MUST have:

• Previous automotive BDC and/or call center experience
• Previous management, supervisor, or team-lead experience
• Strong phone and customer-service skills
• Experience working in a CRM and managing lead follow-up
• Proven ability to coach and motivate a team
• Strong organizational and time-management skills
• The ability to lead by example and jump in wherever needed

We’re looking for someone who can take ownership of the department, develop their team, drive results, and create a culture where people want to win.

If you have proven BDC/call center leadership experience and are ready for your next opportunity, we want to hear from you!