Lift Operations Supervisor

Overview

The Lift Operations Supervisor is the primary on-hill leader for the day-to-day operation of the resort's lift fleet, spending the majority of each shift on the mountain at lift terminals directly overseeing Lift Leads and Operators. Working from the operating plan and priorities set by the Lift Operations leadership, this role delivers hands-on training, coaching, and accountability to safety, guest-service, and performance standards, helping ensure every lift runs safely, efficiently, and in a guest-ready condition throughout the season.

Everything we do at Boyne Mountain is guided by our core values: L.E.A.D.S.:
Long-Term Thinking, Excellence in Execution, Attitude is Everything, Develop Great People, and Serve First. You'll bring those values to every lift tower, every team interaction, and every guest recovery moment.

As a Boyne Mountain team member, there are so many awesome perks for you to take advantage of, such as: ski passes, golf passes, waterpark passes, and discounts for food, beverages, retail, daycare, and so much more! To learn more about Boyne Mountain Resort, employment perks, and employee testimonials.

• Long-Term Thinking
  - Participate in lift incident investigations and support corrective action plans for safety events. Coordinate with Lift Maintenance, Ski Patrol, and Guest Services on cross-functional operations. Hold the team accountable to uniform standards, safety protocols, and department policies — because the decisions made today shape the safety culture of tomorrow.
• Excellence in Execution
  - Personally open, inspect, and close assigned lifts each operating day, confirming each is safe and guest-ready before loading. Inspect, monitor, and help maintain ramp quality and lift rope lines throughout the day, keeping load and unload zones safe, orderly, and guest-ready.
• Attitude is Everything
  - Monitor lift capacity, wait times, and staffing levels during shifts. Adjust staff assignments and breaks in real time based on on-hill conditions and daily operational needs. This role takes you outside in every kind of weather Michigan can deliver — and you approach every shift with composure, focus, and steady can-do energy that keeps the whole team grounded.
• Develop Great People
  - Supervise, develop, and evaluate Lift Leads and Operators. Coach and mentor operating staff in collaboration with Lift Operations leadership to build skills, consistency, and guest-service standards. Deliver hands-on, on-hill training to operating staff using the department's curriculum.
• Serve First
  - Serve as the on-hill point of operation for all lifts, including chairlifts and surface lifts, directing daily operations from the terminals and load/unload zones. Champion outstanding guest service, modeling and reinforcing friendly, safe, and helpful guest interactions across the team. Support overall resort operations by assisting other departments in any capacity needed during peak periods, acting first as a team member of Boyne Mountain Resort and not solely of Lift Operations.
• Address day-to-day performance and conduct issues, escalating to Lift Operations leadership as needed.
• Coordinate lift operator transportation to and from assigned lift locations at open and close. Coordinate Leads' assigned lift locations and confirm coverage across the mountain.
• Work hands-on in all facets of lift operations as needed, including ticket checking, line managing, ramp work, and lift line setup and teardown.
• Confirm each team has the proper supplies at the start of shift — including tablets, ticket scanners, and tools — and ensure all inventory is accounted for and returned at the end of each shift.
• Communicate on-hill needs to dispatch, including ticket-scanning errors, lift issues, and safety concerns.

Directly supervises Lift Leads and Operators within the assigned shift (typically 100+ seasonal team members). Provides on-hill input to training, coaching, and performance management decisions within the assigned area; formal decisions are led by the Lift Operations Assistant Manager.

1+ years of lift operations experience, or…