Veterinary Receptionist

Frankenmuth Birch Run Veterinary Hospital | Frankenmuth, MI

At Frankenmuth Birch Run Veterinary Hospital, we believe exceptional veterinary care starts with a strong, supportive team. We are looking for a friendly, dependable, and motivated Part-Time Veterinary Receptionist with the ability to assist our clinical team when needed
.

This position will primarily focus on front-desk and client service responsibilities, but previous veterinary assistant or animal-handling experience is highly preferred. The ideal candidate is someone who is comfortable communicating with clients, working in a fast-paced environment, learning new technology, and jumping in to support the medical team when needed.

This position will begin with limited part-time hours
, with the opportunity for hours and responsibilities to grow toward the end of the year based on hospital needs, performance, and availability.

Greet clients and patients in a friendly, professional manner

• Check patients in and out of the hospital
• Schedule appointments and maintain an organized appointment calendar
• Answer incoming phone calls and assist with client questions
• Record accurate messages and communicate information to doctors and team members
• Process invoices, payments, deposits, and other client transactions
• Maintain accurate patient and client information within the practice management system
• Assist with prescription requests according to hospital protocols
• Communicate with clients regarding appointments, prescription pickups, records, and follow-up needs
• Handle incoming and outgoing email, mail, medical records, and other correspondence
• Assist clients with pet food, supplements, preventatives, and other hospital products
• Maintain a clean, organized, and welcoming reception and waiting area
• Provide excellent customer service, even during busy or emotionally difficult situations
• Work closely with doctors, technicians, assistants, and management to keep patient flow running smoothly

When needed and within the employee's experience and training level:

• Assist veterinarians and veterinary technicians during appointments and treatments
• Safely restrain dogs, cats, and other patients using compassionate, low-stress handling techniques
• Help prepare exam rooms and treatment areas
• Assist with cleaning and resetting rooms between appointments
• Help transport patients between reception, exam rooms, and treatment areas
• Assist with basic patient care and hospital cleaning duties
• Help maintain stocked and organized exam rooms and treatment areas
• Support the medical team during busy periods as directed
• Assist with laboratory samples, procedures, or other clinical tasks based on demonstrated training and competency

• High school diploma or equivalent
• Previous veterinary reception, veterinary assistant, animal care, medical reception, or customer service experience preferred
• Veterinary assistant experience is strongly preferred
• Comfortable handling dogs and cats of various sizes and temperaments
• Excellent customer service and communication skills
• Strong organizational and multitasking abilities
• Comfortable working with computers, phones, email, and veterinary practice-management software
• Ability to learn new technology and hospital protocols
• Professional, positive, and team-oriented attitude
• Ability to remain calm and professional in a fast-paced environment
• Dependable and willing to assist wherever needed
• Strong attention to detail and ability to follow established procedures
• Ability to maintain client and patient confidentiality
• Ability to lift up to 50 pounds and safely stoop, bend, kneel, and remain on your feet for extended periods