Quality Analyst; ERT - Detroit

About Task Us

Task Us is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, Task Us serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride‑sharing, HiTech, Fin Tech, and Health Tech.

As a Quality Analyst, you will complete audits or evaluations, including quality audits, RCA scrubbing for CSAT/NPS, Resolution Rate, AHT, Cycle Time, Policy Adherence, Ticket Closures, etc. You will ensure that your defined monthly or weekly evaluation targets are met.

• Audit calls/interactions/transactions for aligned Teammates
• Coach Teammates for performance improvement (campaign specific)
• Report performance for an aligned span on a daily/weekly/monthly basis
• Provide inputs and basis audits for briefings and training which need identification
• Partner with Team Leaders (TLs) in leading team meetings for metrics improvement
• Participate in strategic projects for the campaign/LOB
• Identify and escalate any potential quality issues per defined process
• Isolate and report defects; verify defect fixes
• Suggest process/system improvements based on common customer concerns
• Accomplish other responsibilities assigned by management
• Drive quality initiatives, contests and campaigns for the assigned span
• Be updated on knowledge and serve as SME for the campaign/LOB

• Graduate of any course (preferred)
• At least one‑year of work experience as a Quality Analyst (preferred)
• Basic skills in Excel or Google Sheets
• Problem‑solving skills
• Familiarity with the application of basic quality tools, such as cause and effect, histogram, correlation, and others (preferred)

• Strong customer centricity
• Assertively provide constructive feedback
• Good written and verbal communication skills
• Logical thinker
• Conflict management skills
• Strong attention to detail
• Works with minimal supervision
• Demonstrates initiative and good judgment
• Works on multiple projects and is versatile
• Establishes and maintains effective working relations with a wide variety of individuals
• Works with a diverse team
• Continuous improvement mindset

• Clear thought process
• Articulates clearly
• Conscientiousness and diligence
• Assertiveness

$34,000.00 - $50,000.00 per year.

Medical, dental, and vision insurance; 401(k) with company match; paid time off including vacation, sick leave, and holidays.

This position is expected to remain open until 07-27-2026. We recommend that interested candidates apply within 7 days of the posting date to ensure consideration.

In Task Us we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. Task Us is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

Task Us is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. Task Us people‑first culture thrives on it for the benefit of our employees, our clients, our services, and our community.