Quality Supervisor

Job Description

The Quality Supervisor owns the company's Quality Management System (QMS) and leads day-to-day QA/QC operations, including authoring and maintaining the Quality Manual, SOPs, and compliance documentation. The role calls for hands-on manufacturing or technical operations experience paired with strong supervisory leadership. We’re looking for a quality leader who has built systems from the ground up and thrives on introducing new processes, scaling them across an organization, and turning them into lasting standards of excellence.

• Author, review, and maintain the Quality Manual, SOPs, and document control guidelines, including revision workflows and standard work practices across quality checkpoints.
• Translate corporate quality objectives into measurable shop-floor practices and quality control plans.
• Lead and mentor the quality assurance engineer and analyst; develop and deliver training on inspection methods, gauge usage, defect criteria, and procedural compliance.
• Plan and execute internal QMS and process audits.
• Manage incoming material inspections, calibration schedules, and supplier quality requirements, and maintain full traceability and calibration records for equipment, tools, and test labs.
• Lead containment efforts, MRB dispositions, and non-conforming material processing (DMRs/RMA).
• Launch and facilitate the organization's root cause analysis (RCA) process (5-Why, 8D, Fishbone, FMEA) and drive CAPA plans to permanent closure, reducing scrap, rework, and customer complaints.
• Monitor quality KPIs (defect rates, scrap %, first-pass yield) and apply Statistical Process Control (SPC) to catch trends and process variability early.
• Partner cross-functionally with Engineering, Operations, and Maintenance on Lean/Six Sigma continuous improvement projects.
• Qualifications
• 5+ years of progressive QA/QC experience in manufacturing, engineering, or industrial operations.
• 2+ years in a direct supervisory or managerial role leading quality personnel.
• Proven track record in creating, launching, or updating a comprehensive Quality Manual and related QMS documentation.
• Bachelor's degree in Quality, Mechanical/Industrial Engineering, or a technical discipline (or equivalent education/experience).
• Preferred Certifications & Skills
• Certifications:
  
  ASQ CQM/OE, CQA, CQE, or Six Sigma Green/Black Belt.
• Software: QMS platforms, ERP systems, document control software (Vault), and MS Office.
• Soft skills:
  
  strong technical writing, cross-departmental communication, conflict resolution, and decision-making under high-pressure timelines.
• Physical Requirements:
• Frequently subject to hazards including a variety of physical conditions, such as proximity to moving mechanical parts, moving vehicles, electric current, and exposure to heat and chemicals.
• Occasionally subject to conditions including one or more of the following that affect the respiratory system or the skin: fumes, odors, dust, mists, or poor ventilation.
• Occasionally exposed to cold, hot, wet and/or humid shop conditions. Special-Lite will make reasonable accommodations to enable individuals with disabilities to perform the essential functions.
• Work Environment:
• Safety glasses and steel-toe shoes are always required on the production floor.
• Hearing protection is required in designated areas.
• Benefits at Special-Lite: A competitive salary and opportunities to advance in your career are just the beginning. Special-Lite offers a comprehensive benefits package designed to support you and your family, including:
• Medical, Dental, Vision, and Life Insurance
• Short-Term and Long-Term Disability Coverage
• 401(k) with Company Match
• Performance and Holiday Bonuses
• Flexible Spending Accounts (FSA)
• Tuition Reimbursement/Educational Assistance
• Professional Development Support
• Paid Vacation, Sick Time, and Holidays
• Parental Leave
• About Special-Lite We manufacture custom door, frame, and interior solutions for new construction and retrofit projects across educational, commercial, institutional, industrial, and municipal applications- combining hands-on craftsmanship with advanced technology to deliver exceptional quality, performance, and reliability. Built to last in high usage and challenging environments, our high-quality and made-to-order solutions are unique in the industry. The products we build welcome, protect, and enhance spaces across the U.S. and beyond.
  
  You would probably recognize more than a few of our famous customers. As one of the largest volume producers of commercial FRP doors, you may have even…