F&B Supervisor

• Location 11386 W. Lakeshore Dr.,Brimley, MI, 49715,United States
• Base Pay $15.77 - $23.66 / Hour
• Employee Type Regular Full Time
• Manage Others Yes

• Phone

Under the general direction of the Restaurant Manager, the Food and Beverage Supervisor supervises all designated service areas; including, Sacy’s, Back Bay Grill & Games, Conference/Catering Facilities, Casino Bar and other service operations as developed by Bay Mills Resort & Casinos.

• 1.Provides exemplary customer service by “Exceeding Expectations One Opportunity at a Time”.
• 2.Ensures that patrons in all casino F&B outlets and service areas are provided with exceptional service and guest experience.
• 3.During each shift the supervisor must be present in their designated food and beverage outlet to inspect, supervise and coach. Must continuously train staff in guest service standards and new weekly topics.
• 4.Ensures that all standards regarding table settings, floors, bar setup, housekeeping and physical plant are set up and presented per established standards.
• 5.Monitors and maintains food and beverage sequence of service to include monitoring of guest alcohol consumption, providing intervention when necessary according to company policy while following all government alcoholic beverage requirements to protect the casino liquor license.
• 6.Interacts with customers to determine level of satisfaction, areas of underperformance.
• 7.Identifies and addresses service staff who require assistance in compliance to guest service standards and additional training.
• 8.Implements new service practices that will increase customer satisfaction.
• 9.Assists department testing of potential client food, beverage or service ideas to increase satisfaction with their selections.
• 10.Takes advantage of opportunities to enhance the value of product or service.
• 11.Maintains cleanliness and sanitation levels of dining rooms, beverage service areas and service stations to Inter-Tribal Council required ratings at all times.
• 12.Assists in identifying problem items requiring repair and maintenance of all equipment and operational elements of outlets
• 13.Assists with contests and rewards for the top sales achievers.
• 14.Ensures that schedules are clearly communicated to all outlet employees. Verifies compliance by staff of following written schedules.
• 15.Maintains a working labor control system and assist in troubleshooting.
• 16.Ensures that employees report and/or depart at scheduled times while observing proper uniform, hygiene and coordinated breaks as agreed upon or scheduled.
• 17.Maintains proper inventories of related food & beverage products supporting dining room areas and beverage service areas.
• 18.Ensures the quality levels of food & beverage products and maintains quality standards in production, services, facilities and guest satisfaction including safe serving and holding temperatures.
• 19.Works with Security and Surveillance teams to maintain processes and integrity of policy and service in a highly regulated environment.
• 20.Exhibits a positive and involved team attitude to all and promotes positive relations through an environment that encourages open communications, trust and mutual respect.
• 21.Supervises food service and production employees in a professional and humanistic manner to develop teamwork and achieve projected goals.
• 22.Makes sure that employees in each area are communicated with and are providing all agreed upon service standards to all patrons, sanitation standards, productivity standards and ensure exceptional guest satisfaction.
• 23.Trains and coaches staff while reviewing progress. Provides feedback and guidance while holding people accountable.
• 24.Conducts staff assessments, scoring and periodic reviews.
• 25.I…