Team Leader, Retail

Overview

Goodwill Industries of Southwestern Michigan (Goodwill SWMI) is a 501(c)(3) nonprofit organization headquartered in Kalamazoo, Michigan. Our nearly 300 dedicated team members help achieve our mission of improving the community by providing employment, education, training and support services tailored to individual needs across a six county territory. At Goodwill SWMI, the work we do makes a difference in the lives of the individuals we serve and, in turn, in the communities in which we live.

Goodwill SWMI manages ten retail stores (with attached, attended donation centers and one stand-alone donation center), Contract Manufacturing Operations as well as Custodial & Janitorial business units. Our organization’s values shape our culture and guide our interactions with program participants, customers, community and one another. Our shared commitment to Living the Mission;
Promoting Teamwork;
Driving Collaboration;
Taking Responsibility for our Actions and Behaviors;
Respecting and Appreciating Others is what makes us successful and inspires all that we do.

Want to learn more about Goodwill SWMI? Go to our website at:(Use the "Apply for this Job" box below)..org

• Demonstrate excellence in customer service
• Work with team members to meet and exceed established sales goals through service, production, merchandising and accurate business practices
• Maintain proper in-store stock levels of merchandise and stock rotation, and report any variances
• Know and demonstrate all aspects of cash handling procedures
• Train team members in proper procedures
• Follow all safety guidelines and procedures
• Perform any additional duties as assigned by management

• Demonstrated competence in interpersonal relations, leadership and problem solving
• Demonstrated experience in cash handling
• Strong reading, writing, speaking and communication skills
• Strong mathematics skills related to retail operations
• Ability to train and explain processes to others
• Ability to motivate self and others
• Previous team leadership experience preferred
• High school diploma or equivalent preferred
• Must be able to lift 35 pounds repeatedly, reaching, bending, twisting; extended periods spent standing
• Must be able to work a variety of hours in order to close or open the store
• Must have a reliable vehicle in order to conduct required off-site agency business on an occasional basis
• Must possess a valid motor vehicle operator license
• Must pass a pre-employment drug screen and theft-related background check