Operations Manager

Position Summary

The Operations Manager is a member of the Store Management team and, under the supervision of the Store Manager, fulfills the company purpose of helping people on their path to better health. The role drives store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service. The Operations Manager maintains an engaged, productive store team through strong leadership, demonstrates initiative, and leads by example.

• Overall store management, supervision, and policy implementation
• Sales and inventory management
• Employee staffing, training, and development
• Financial management
• Customer service leadership

Unlike the Store Manager in Training position, the Operations Manager is not part of the CVS/pharmacy Retail Management Development Program and is not eligible for direct promotion to Store Manager. Candidates with a short‑term goal of becoming a CVS Store Manager should instead apply for Store Manager in Training openings.

• Lead others and work effectively with store crews
• Supervise, assign and direct activities of the store’s crew
• Effectively communicate information to store crew and supervisors in an open and timely manner
• Support Store Manager with action plans for operational and service improvement
• Assist customers with their questions, problems and complaints
• Promote CVS customer service culture (greet, offer help, and thank)

• Deductive reasoning ability, advanced analytical skills and computer skills.
• Advanced communication skills, leadership, supervision, and influencing skill.
• Ability to work a full‑time flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise.

• Experience as a retail manager or supervisor.

High School Diploma or Equivalent (preferred but not required).

Anticipated Weekly

Hours:

40

Time Type:
Full time

Pay Range: $19.00 – $29.00 per hour (base hourly rate or base annual full‑time salary). The actual offer will depend on experience, education, geography and other relevant factors.

This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. Benefits include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.