Retail Sales Floor Associate

Job Summary

The Retail Sales Floor Associate supports a consistently positive shopper experience by helping maintain a clean, organized, well merchandised, and welcoming store environment during assigned shifts. This role focuses on providing friendly, efficient service through point of sale transactions, sales floor standards, merchandising, and overall store readiness, while following established processes aligned with Goodwill’s mission of Changing Lives through Education, Training, and Employment.

Shopper Experience
:

• Provide a world‑class shopper experience by Greeting, Respecting, Engaging, Assisting, and Thanking every shopper.
• Accurately process point‑of‑sale transactions while delivering friendly, efficient service and supporting smooth customer flow at the front end.
• Support shop‑ready merchandising standards through timely recovery, basic replenishment, and adherence to established presentation guidelines.
• Maintain cleanliness, organization, and safety across all shopper‑facing areas, including registers, aisles, fitting rooms, restrooms, and checkout zones.
• Assist shoppers with questions, product location, fitting rooms, and checkout needs in a courteous and respectful manner.
• Support signage placement, price accuracy, fixture organization, and product presentation by following established processes and reporting concerns to store leadership.

Store Readiness & Daily Operations
:

• Complete assigned tasks to support overall store readiness, including recovery, merchandising support, and basic housekeeping throughout the shift.
• Support opening and closing routines assigned to ensure the store is ready to serve shoppers at the beginning and end of each day.
• Assist with basic backroom, production, or operational support tasks as directed by store leadership.

Compliance, Safety & Operational Standards
:

• Follow all company policies, safety guidelines, and operational procedures during assigned shifts.
• Practice safe work behaviors and report hazards, incidents, or concerns to store management.
• Follow cash‑handling, pricing integrity, and loss‑prevention procedures to support a safe and compliant shopping environment.

Schedule & Flexibility
:

• Maintain a flexible schedule, including evenings, weekends, and holidays.
• Perform other duties as assigned to support overall store operations.

• High School Diploma or equivalent (preferred).
• Prior retail, customer service, or production experience (preferred, not required).
• Ability to deliver friendly, respectful, and helpful shopper service.
• Ability to follow established processes, procedures, and safety guidelines.
• Basic math skills and attention to detail for accurate transactions.
• Ability to stand, walk, bend, and lift as required in a retail environment.
• Ability to work a flexible schedule, including evenings, weekends, and holidays.

• High School Diploma or equivalent (preferred).
• Previous retail, customer service, or production experience (preferred).
• Experience working in fast‑paced, high‑volume environments (preferred).
• Prior nonprofit or mission‑based retail experience (a plus).
• Experience operating a point‑of‑sale system or handling cash transactions (preferred).
• Bilingual language skills (preferred).

Full‑Time
:
Health and Prescription Insurance, 403(b) Retirement Plan, Paid Vacation, Holiday & Sick Leave, Paid Bereavement Leave, Employee Assistance Program.

Part‑Time
: 403(b) Retirement Plan, Paid Vacation & Sick Leave, Employee Assistance Program.

Goodwill Industries of Middle Tennessee's mission is to change lives through education, training, and employment.