Golf Pro Shop Attendant; Seasonal

Pro Shop Attendant

This position is responsible for checking in golfers, answering the phones, making tee time reservations, and assisting with pro shop retail sales.

Essential Duties and Responsibilities:

• Greet golfers and other guests as they enter the Pro Shop
• Project a pleasant attitude to all guests, members and fellow performers
• Use of computer to check-in golfers on the electronic tee sheet (EZ Links)
• Check-in golfers and other guests at the register using Point of Sale software (Abacus 21)
• Be familiar with the Pro Shop retail items and help the guests on the Sales floor
• Responsible for handling cash, credit cards, room charges, gift certificates and member charges
• Promote other areas of the Resort including Spa, Retail, Rooms, Food and Beverage, etc…
• Communicate with the Maintenance crew daily on conditions and golf car restrictions
• Communicate with Starters and Player Assistants on additions to tee sheet and other items
• Politely answer phones within three rings
• Properly book tee times on EZ Links
• Keep the Pro Shop clean and in order
• Complete all assignments requested of you
• Must follow proper grooming and dress standards set forth by GTRS Employee Handbook
• Maintain open line of communication with Supervisor
• Use computer to complete End-of-Day reports and perform daily cash drops
• Must understand and abide by environmental practices of the Resort.
• Any other duties deemed appropriate by the Director of Golf Operations

Education/

Experience:

Previous knowledge of golf course operations and etiquette preferred. Customer service, and cashier experience helpful.

Other

Skills and Abilities:

Good knowledge and experience using computer. Prior experience with Microsoft Excel is helpful. Must be able to communicate well with others.

Supervisory Responsibilities (If applicable):

Not applicable.

Typical Physical Demands:

Required to stand for long periods of time. Occasional lifting of items up to 50lbs may be necessary.

Typical Mental Demands:

May encounter customer complaints, long lines of people checking in, and high levels of phone calls. Must be able to handle these situations with tact and professionalism.

Working Conditions:

Working inside the vast majority of the time. Hours anywhere from 6:00 am until 10:00 pm.

Must be able to work in a fast paced environment.

Native American Preference will apply. Must be able to pass a background investigation and drug screen as a condition of employment. This job description is not intended to be all-inclusive. An employee will also perform other reasonable related job responsibilities as assigned by their supervisor and/or other management of the Resort to meet the current needs of the department or business.