Retail Sales

Location:

Harbor Springs and Charlevoix Ship Stores

Purpose:

To provide customer service, cashier, and transient dockage services to enhance the customer boating experience.

• Follow direction and complete appropriate checklists for opening and closing the day
• Answer and route calls correctly and with a customer service focus
• Be the first to welcome customers to the store and answer inquiries
• Actively seek out customers in ship store and offer service
• Maintain high standards of customer service with customers and co-workers
• Assess customer needs and wants while providing assistance and information on product features
• Deep product knowledge and ability to answer questions or find the answers quickly
• Keep the store floor clean, stocked, and organized
• Process point of sale (POS) purchases
• Learn receiving and transfer processes and perform correctly
• Handle returns of merchandise
• Comply with inventory control procedures
• Present a professional appearance at all times in compliance with the Personal Appearance policy
• Assist in tying up boats upon arrival to dock
• Keep docks and pedestals clean and organized
• Assist in keeping showroom clean and organized
• Show initiative to assist where needed
• Be innovative and suggest ways to improve sales
• Contribute to the overall success and appearance of the Ship Store and Marina
• Other duties as assigned

• Previous work experience in customer service and handling cash, preferable
• Ability to count cash back to customers without a machine
• Demonstrated ability to communicate and interact positively with people
• A friendly and energetic personality with a customer service focus
• Willingness to learn and be an active team member
• Ability to climb ladders and stairs, to lift up to 30 pounds occasionally, and to get on/off boats of varying sizes
• Ability and willingness to work six days a week seasonally