Enterprise Account Manager

Tech Defenders is looking for an Enterprise Account Manager.

The Enterprise Account Manager is responsible for developing, managing, and growing sales and business within a specified territory or account segment. They will establish relationships with enterprise businesses and partner organizations (OEMs/Resellers/VARs). An Account Manager will implement sales strategies and business development skills to locate, qualify, and close new business, as well as deepen relationships with clients to grow year-over-year opportunities.

This role requires excellent communication, organization, and critical thinking skills to work independently and collaboratively across departments, ensuring smooth operations and a successful client experience. You will maintain system records, forecasting tools, and client records to ensure accurate internal and external reporting.

The Enterprise Account Manager will:

• Embrace and live our core values. Beyond skills, education, or experience, we prioritize team members who align with our driven, team-focused, and collaborative culture. We're an EOS company and pride ourselves on having the right people in the right seats.
• Establish and maintain strong relationships with partner organizations to support direct and indirect opportunities with enterprise clients.
• Follow up on open leads, opportunities, and proposals to close new procurement sales.
• Research prospective enterprise clients within a listed territory, including inventory details and contact information, and develop engagement strategies to win new business.
• Attend industry conferences and business events to market the company, build client and partner relationships, and stay ahead of industry trends.
• Collaborate with cross-functional teams to ensure efficient and profitable operations and an outstanding client experience.
• Monitor client orders post-sale to ensure client satisfaction, proactively address concerns, and work with internal teams (especially Operations) to resolve issues.
• Implement high-activity sales strategies, including outreach via email, phone, in-person meetings, and CRM-driven sequences, to increase pipeline opportunities and wins.
• Meet with clients and prospects to build relationships, inspect equipment, and close deals.
• Work closely with marketing to support brand awareness, increase inbound requests, and enhance company exposure.
• Maintain accurate and up-to-date system records, forecasting tools, and CRM entries.
• Stay current with industry developments, regulations, and best practices to maintain a competitive advantage.
• Manage the sales pipeline to ensure targets are met.
• Reach and exceed annual and quarterly unit sales quotas.
• Travel regularly to meet with clients and attend events (10–30%).