Customer Service Insurance Sales Professional

Base + Commission | 100% Employer-Paid Health Benefits | Career Growth Track

Are you someone who loves helping people— but also enjoys earning commission for doing it well?

Do you believe customer service and sales can (and should) work together?

Harbor Shores Insurance & Financial is hiring an Inside Sales & Customer Experience Specialist to handle inbound calls, service requests, and turn everyday conversations into meaningful protection opportunities.

This is not a cold-calling role. This is not high-pressure selling.

This is a professional role where you:

• Serve
• Educate
• Protect
• Grow revenue naturally through conversations

We invest in our people long term. We cover:

• Medical (100% employer paid)
• Vision (100% employer paid)

You focus on growth — we handle the coverage.

You will be the first voice many customers hear when they call our agency.

Daily responsibilities include:

• Answer inbound service calls (billing, claims, policy changes)
• Review coverages and explain them clearly
• Identify gaps and cross-sell opportunities
• Transition service calls into sales conversations naturally
• Conduct customer policy reviews
• Follow up on renewal increases and rate questions
• Support retention by delivering world‑class experiences
• Meet daily revenue and activity expectations

Every role in our agency is revenue-generating — including this one.

• Base salary + commission (W2)
• Bonuses for cross‑sell and retention performance
• Additional promotions and incentives
• Realistic earning potential: $50,000–$75,000+
• Long-term growth into senior service or sales roles

You will learn to:

• Turn a policy change into a bundling opportunity

We will teach you:

• How to explain discounts clearly and confidently
• How to protect customers the right way
• How to increase retention while increasing revenue

You are not “just answering phones.” You are protecting families and strengthening relationships.

You’ll thrive here if you:

• Enjoy talking to people
• Have a calm, confident phone presence
• Are coachable and growth-minded
• Want a career, not just a job
• Take feedback well
• Want stable income with upside
• Believe in doing what’s right for the customer

No insurance experience required — we train. Michigan Property & Casualty license required or willingness to obtain (we help you through the process).

• Family‑owned agency with strong leadership
• Clear training and mentorship
• Structured expectations (no guessing)
• Growth opportunities within the agency
• High standards + supportive culture
• Full health benefits paid by employer

We are building a professional team — not a temporary staff.

This role can lead to:

• Senior Service Specialist
• Outside Sales
• Operations Support

If you prove yourself, the ceiling rises.