Customer Service Insurance Sales Professional

Job Description

Are you someone who loves helping people — but also enjoys earning commission for doing it well?

Do you believe customer service and sales can (and should) work together?

Harbor Shores Insurance & Financial is hiring an Inside Sales & Customer Experience Specialist to handle inbound calls, service requests, and turn everyday conversations into meaningful protection opportunities.

This is not a cold-calling role.

This is not high-pressure selling.

This is a professional role where you:

• Serve
• Educate
• Protect
• And grow revenue naturally through conversations

Full Benefits — 100% Employer Paid

We invest in our people long term.

You focus on growth — we handle the coverage.

Compensation

• Base salary + commission (W2)
• Bonuses for cross-sell and retention performance
• Additional promotions and incentives
• Realistic earning potential: $50,000–$75,000+
• Long-term growth into senior service or sales roles

• Paid Time Off (PTO)
• Hands on Training
• Mon-Fri Schedule
• Career Growth Opportunities
• Medical (100% employer paid)
• Dental (100% employer paid)
• Vision (100% employer paid)
• Paid Holidays

What This Role Actually Does

You will be the first voice many customers hear when they call our agency.

Daily responsibilities include:

• Answer inbound service calls (billing, claims, policy changes)
• Review coverages and explain them clearly
• Identify gaps and cross-sell opportunities
• Transition service calls into sales conversations naturally
• Conduct customer policy reviews
• Follow up on renewal increases and rate questions
• Support retention by delivering world-class experiences
• Meet daily revenue and activity expectations

Every role in our agency is revenue-generating — including this one.

What Success Looks Like Here

You will learn to:

• Turn a billing question into a coverage review
• Turn a policy change into a bundling opportunity
• Turn a rate concern into a value conversation
• Turn a simple interaction into long-term loyalty

We will teach you:

• A proven sales & service process
• How to explain discounts clearly and confidently
• How to protect customers the right way
• How to increase retention while increasing revenue

You are not “just answering phones.” You are protecting families and strengthening relationships.

Who This Role Is For

You’ll thrive here if you:

• Enjoy talking to people
• Have a calm, confident phone presence
• Are coachable and growth-minded
• Want a career, not just a job
• Take feedback well
• Want stable income with upside
• Believe in doing what’s right for the customer
• No insurance experience required — we train.

Michigan Property & Casualty license required or willingness to obtain (we help you through the process).