Inside Sales Representative

Salary Range: $60,000.00 To $75,000.00 Annually

Are you motivated by goals, energized by helping customers, and excited by the opportunity to increase your earnings based on your performance?

Do you enjoy asking questions, solving problems, and recommending solutions rather than simply taking an order?

Join The Pond Guy as an Inside Sales Representative, internally known as a Pond Tech, where you'll combine consultative sales, customer education, and technical problem-solving to help pond owners across the country find the right solutions for their ponds.

No previous pond experience is required; we'll teach you the technical side. You bring the sales mindset, curiosity, and drive to succeed. See the details of the position below.

The Pond Guy / Airmax, Inc. is the leading manufacturer and distributor of pond, lake, and water garden products, including aeration systems, fountains, and water treatments—to a nationwide network of end-users and Airmax dealers.

As an Inside Sales Representative, you'll work directly with customers who contact The Pond Guy looking for advice, products, and solutions for their ponds. During peak season, our team handles a high volume of inbound customer interactions, with Pond Techs typically assisting 50–70 customers per day by phone. Your goal isn't simply to answer the customer's initial question. You'll ask the right questions, understand their pond goals, educate them on their options, and recommend a complete solution.

• Assist customers with product questions, troubleshooting, sales, and order placement through phone, email, text, and chat
• Ask consultative questions to uncover customer needs and recommend the best solution
• Confidently overcome objections and help customers make informed purchasing decisions
• Identify opportunities to cross-sell and upsell products that support the customer's overall pond goals
• Follow up with leads, quotes, and previous customer inquiries through outbound calls and email
• Create individualized pond profiles and recommendations based on customer needs
• Research products and technical information using multiple resources to determine the best solution
• Document customer conversations, sales activity, follow-up tasks, and relevant information accurately within our CRM
• Assist customers with product, shipping, order, and post-sale questions
• Monitor your individual sales metrics and use performance data to identify opportunities for improvement
• Adapt to new sales tools, technology, and processes
• Participate in ongoing sales training, product education, and hands‑on product demonstrations
• Occasionally participate in field or face‑to‑face retail training to strengthen product knowledge

• This is a performance-driven sales role with commission tied to established sales metrics
• Successful Inside Sales Representatives are comfortable knowing where they stand and using their results to continuously improve. You'll receive coaching, training, and visibility into your performance throughout the year
• We're looking for someone who is motivated by goals and enjoys the opportunity to directly influence their earning potential

• 2–3 years of sales, consultative customer service, or related customer-facing experience
• Confidence communicating with customers and recommending solutions
• Ability to listen, ask questions, and document detailed information while actively assisting a customer
• Strong written and verbal communication skills
• Comfort handling a high volume of customer conversations throughout the day
• Ability to move quickly between tasks and multiple software systems while maintaining accuracy
• Experience using CRM, sales, order-management, or similar business systems preferred
• Basic understanding of…