Counter Sales

Overview

This is a great opportunity to join a great Company! We are busy and need solid, productive employees to provide excellent customer service to our customer base.

This position is responsible for providing complete solutions to both in-store and telephone customer inquiries. Providing value-added solutions by determining the source of the inquiry (ask “What are you doing?”) and presenting products, tools and methods that offer a solution. Also responsible for the origination and presentation of products/material, assigned work areas, and project estimates within the scope of this position.

• Consistently provide the highest level possible of service to all customers with the main objective of creating a value-added proposition that provides a solution to an inquiry.
• Create relationships that revolve problem solving with a sense of urgency, warm interpersonal communication, and a sincere desire to help the customer succeed.
• Always determine the type and scope of the project that initiated the inquiry by asking every customer, “What are you doing?” and “Do you (or your contractor) have an account w/us.”
• Answer telephone inquiries pleasantly and promptly, using corporate procedures. Calls should include all stock options readily available, special-order options and timelines, and options to obtain the product in a timely manner including pickup and delivery availability.
• Procure value-added, add‑on sales opportunities with information on additional items related to purchases made.
• Ensure customers have all required documents and are placed in direct contact with an Operations Employee for loading.
• Maintain up-to-date knowledge of the products sold, product usage, current pricing and new products on the market.
• Collect relevant information to support the objective of providing accurate project estimates in a timely and professional manner.
• Resolve routine issues/complaints in a timely manner. Partner with management as needed.
• Complete all sales/refund/credit transaction procedures timely and accurately with all associated/required documents.
• Maintain stock levels, display presentations, and housekeeping for assigned areas.
• Comply with dress code specified by Company policy.
• Actively promote teamwork by responding to assistance requests by all employees.
• Greet customers in aisle qualifying their product inquiries when not processing transactions or solving phone call inquiries.
• Complete any additional tasks assigned by Northville Lumber Management on time.

• One year experience in retail sales
• Must have ability to do math, read orders, follow instructions and complete forms
• Must have ability to communicate with customers, other employees and supervisors using verbal and written skills
• Must have basic computer knowledge
• Must have ability to ask questions and gain knowledge
• Must have strong interpersonal skills
• Must have good telephone etiquette
• Must be available to work Monday through Saturday

• Ability to stand for up to 5 hours at a time
• Ability to lift up to 70 lbs
• Reach overhead to grasp materials
• Bend, stoop or squat to floor level on a repetitive basis
• Manual dexterity

• Work inside in controlled temperature.
• Occasionally work in outside temperatures.
• Moderate normal noise level.

• High school diploma or general education degree (GED)

PREFERRED EDUCATION (NOT REQUIRED):
Some college or technical school experience in retailing. Knowledge of building materials and procedures.

• Valid driver’s license of the appropriate type class
• Insurability for driving