Sales & CRM Admin

Sales Administrator

Contract

Bloomfield Hills-Position is on site- no hybrid or remote options

$50-60k

Seeking a highly organized, self-motivated Sales Administrator to provide administrative, CRM, and customer-facing support to our sales team. This position serves as an important link between the sales team, customers, vendors, and program partners.

This is not strictly a behind-the-scenes administrative role. Approximately one-third of the workday will involve customer and external partner interaction, including phone calls, emails, scheduling, follow-up, and communication with contacts ranging from day-to-day customers to senior and C-suite leadership.

The ideal candidate is highly proficient in Microsoft Excel and Office, comfortable learning new technology, confident communicating professionally with customers, and capable of managing responsibilities independently with minimal supervision.

• Provide daily administrative and operational support to the sales team.
• Communicate directly with customers via phone and email on behalf of sales representatives.
• Respond to customer, vendor, and program requests within 24 hours or sooner.
• Monitor and manage incoming requests related to Driven Brands, Uni First, Safety-Kleen, and other sales programs.
• Gather necessary information from customers and internal teams and route requests to the appropriate GPO program.
• Maintain professional communication with customers, vendors, program partners, and senior-level contacts.
• Coordinate and schedule meetings between the sales team, customers, vendors, and GPO partners.
• Attend APS and GPO meetings as well as applicable vendor training sessions.

• Learn and utilize Zoho CRM daily.
• Enter all APS Action Alerts into Zoho as leads.
• Create and maintain accurate customer and contact information within Zoho.
• Update CRM notes, activities, and other information as requested by the sales team.
• Work closely with sales representatives to ensure opportunities contain accurate project, pipeline, and forecast information.
• Maintain CRM data integrity by routinely reviewing and updating records.
• Assist with creating and maintaining Zoho reports, graphs, and sales data used during sales meetings.
• Work closely with internal leadership to ensure sales reporting is accurate, current, and presentation-ready.

• Learn and utilize Infor (CSD) as part of daily responsibilities.
• Use Microsoft Excel and the broader Microsoft Office suite to organize, analyze, maintain, and present sales-related information.
• Maintain organized records, schedules, customer information, and sales documentation.
• Stay informed on current promotions and program details to effectively support the sales team and customer inquiries.
• Assist with additional sales administration projects and responsibilities as business needs arise.

• High level of proficiency in Microsoft Excel and Microsoft Office.
• Strong ability and willingness to learn new software, including CRM and ERP platforms.
• Previous experience maintaining CRM data is strongly preferred.
• Excellent verbal and written communication skills.
• Comfortable communicating directly with customers over the phone and through email.
• Professional demeanor and ability to interact confidently with customers, vendors, sales professionals, and C-suite executives.
• Strong organizational skills with the ability to manage multiple priorities, appointments, requests, and deadlines.
• Strong attention to detail, particularly when entering and maintaining customer and sales data.
• Ability to work independently and take ownership of responsibilities without constant direction.
• Strong follow-through and ability to recognize what needs to be completed without waiting to be asked.
• Customer-service mindset with the ability to represent the sales team professionally.