Field Service Technician

Location: Potterville

WOW! is currently hiring a Field Service Technician!

From keeping our facilities running smoothly to working in assigned neighborhoods each day, our Field Operations teams work with their hands to connect our customers to the people and entertainment that matters most to them. Working in Field Services with WOW! allows you all the benefits of working in a great company, without being stuck behind a desk.

How can we get you excited to join a company that has won the “Best Places to Work Nationally Award”?

Let us tell you about the perks!

Be a part of a company whose core values are respect, integrity, spirit of service, and accountability!

Pay Range: $18.00-$24.00/hr. (Based on experience)
Quarterly bonuses based on incentive program!

Receive nationally recognized certifications which upon completion boosts your pay!

Medical, dental, and vision insurance
401k with a company match, PTO, paid holidays, Flex Pay, and tuition reimbursement.

Receive a company vehicle, gas card, tools, professional uniform, and PPE!

Defined career pathing opportunities including Lead, Supervisor, Manager, and Director.

Significant discounts on broadband packages for employees residing in our service areas.

What you’ll be doing :

Essential duties and responsibilities include but are not limited to those listed below:

Perform new connects, reconnects, disconnects, upgrades, downgrades and change-of-service, for phone, internet or video services

Install and relocate outlets

Install or remove converters and cable modems

Install interior and exterior wiring

Connect peripheral equipment

Train customers on proper use of equipment

Monitor, repair and record system, drop, and in-house leakage

Assure proper signal levels and picture quality

Identify causes of picture and/or signal degradation

Troubleshoot from consumer device to tap Troubleshoot, repair and replace components from tap to consumer device

Assure system security by terminating unused ports and tag drops and locking pedestals

Take voltage measurements

Understand/apply FCC and NESC technical standards

Identify and report all incidents of noncompliance (FCC, NESC, OSHA and WOW standards)
Provide superior customer service & maintain professional appearance/behavior at all times

Complete all tasks to WOW! quality standards

Maintain excellent attendance

Responsible for motor vehicle per company policy including equipment & tool inventory, vehicle security and vehicle maintenance

Replaces defective/damaged tap plates and installs new taps Tests, maintains, splices, repairs and replaces coax cable.

Tests coax cable using signal level meters, volt-OHM meters, spectrum analyzers and compares findings with documentation.

Performs network troubleshooting including ping test, trace routes and speed test.

Other duties as assigned - which may include training other employees

All YOU need is:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Position requires a high school diploma or equivalent.

Able to interact with customers to present technical information to a non-technical audience

Able to work independently

Able to accurately measure distances using tapes and other measuring devices

Able to use assigned test equipment including but not limited to signal level meter (SLM) and volt OHM meter.

Able to accurately maintain records, logs, reports, work orders, etc.

Able to operate handheld Field Service Tool application

Able to handle escalations and time-critical issues

Able to read street maps

Able to work flexible hours as required, including evenings, weekends and on-call shifts

Must have a valid driver’s license and good driving record

Physical Demands/

Working Conditions:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Ability to work…