Facilities & Field Maintenance Technician

Facilities & Field Maintenance Technician

Full Time Regular Armada, MI, US

6 days ago Requisition

Do you enjoy working outdoors and taking pride in hands-on work? Are you mechanically inclined and energized by solving real-world problems in the field? Do you like maintaining equipment and facilities, troubleshooting issues, and making sure systems run safely and efficiently while helping customers find solutions?

We’re looking for a Facilities & Field Maintenance Technician to join our Service Department in a stable, year-round position that combines hands-on field service with facility maintenance. This position works directly with customers at their locations to install, maintain, troubleshoot, and repair fountain and aeration systems while also supporting the maintenance and upkeep of The Pond Guy’s facilities, grounds, and equipment.

The Pond Guy / Airmax, Inc. is the leading manufacturer and distributor of pond, lake, and water garden products-including aeration systems, fountains, and water treatments—to a nationwide network of end-users and Airmax dealers.

The Facilities & Field Maintenance Technician plays a key role within our Service Department, balancing customer-facing field service with the ongoing maintenance and upkeep of company facilities, grounds, and equipment. This position completes service calls and installations at customer locations, troubleshoots equipment and system issues, and helps coordinate field service activities to ensure work is completed safely, efficiently, and to The Pond Guy’s service standards.

When not working at customer locations, this role supports facility operations through preventative maintenance, repairs, inspections, and general upkeep. This position requires strong mechanical aptitude, problem-solving skills, leadership, and a customer-focused mindset.

At The Pond Guy, we operate with a strong family dynamic that extends beyond our team and into every customer relationship. We take pride in treating customers like part of that family and hold ourselves to the highest standards of quality, professionalism, and care in every project we complete.

Here are some examples of the actual work your day would include:

• Complete service calls at customer locations regarding pond/lake equipment and lead or assist with installations of complete fountain and aeration systems
• Support the scheduling and coordination of daily service routes while maintaining communication with service office staff to optimize assignments and customer satisfaction
• Communicate with customers regarding pond and equipment status, maintenance needs, service issues, and recommended solutions
• Electronically complete service notes, including work orders and inventory used, and communicate repair trends to Quality and management
• Follow and reinforce safety procedures regarding product use, equipment installation and service, electrical practices, facility maintenance, and safety devices
• Assist with vehicle, equipment, inventory, and shop inspections and ensure proper cleaning, maintenance, and storage procedures are followed
• Cross-train and support other Service Department functions as needed, including aquatic treatment activities, while following applicable regulatory requirements
• Support grounds, facility, and general building maintenance, including identifying maintenance needs and completing repairs within the scope of the position
• Coordinate with internal teams and outside service providers when facility repairs or maintenance require additional expertise or resources

Job Requirements

To be successful in this role, you need to have a certain amount of knowledge and skills:

• 3-5 years of technical, mechanical, facility, or equipment maintenance experience
• 2-3 years of customer service…