Career Coach - Southwest Three Rivers

Position

Career Coach – Adult & Dislocated Worker Programs

Location: Southwest Michigan (Three Rivers)

Reports To: Director of Operations, SW

Status: Full-Time, Non-Exempt

The Career Coach serves as a frontline advocate and guide for adults navigating unemployment, underemployment, or career transition. This role blends strategic coaching, resource navigation, and partnership-building to empower participants toward meaningful employment, training, and educational outcomes. The Career Coach is a key contributor to program accountability, equity, and impact across Southwest Michigan.

• Participant Engagement & Coaching
  Conduct intake assessments to identify career goals, barriers, and support needs.

• Develop individualized employment and training plans aligned with participant aspirations and labor market trends.

• Provide ongoing coaching, motivation, and accountability to support progress and retention.

• Resource Navigation & Referral
  Connect participants to training resources, employers, supportive services, and community resources.

• Monitor progress and coordinate wraparound supports to address transportation, childcare, housing, and other barriers.

• Documentation & Compliance
  Maintain accurate case notes, eligibility documentation, and performance data in accordance with WIOA and local policy.

• Ensure timely updates and reporting to support program integrity and continuous improvement.

• Partnership & Outreach
  Collaborate with employers, educators, and service providers to expand opportunities for participants.

• Represent the program at community events, job fairs, and partner meetings to promote services and build trust.

• Continuous Learning & Equity
  Stay informed on labor market trends, training opportunities, and best practices in adult learning and workforce development.

• Uphold principles of cultural humility, trauma-informed care, and inclusive service delivery.

• Participant-Centered Coaching
  Demonstrates empathy, active listening, and solution-focused strategies to empower individuals toward self-sufficiency and career advancement.

• Cultural Competence & Equity
  Provides inclusive, trauma-informed support and services that respect diverse backgrounds and reduce systemic barriers to employment.

• Case Management & Organization
  Effectively manages multiple participant files and services, ensuring accurate documentation, timely follow-ups, and compliance with WIOA standards.

• Collaborative Partnership Building
  Builds and sustains strong relationships with community partners, employers, educators, and service providers to expand participant opportunities.

• Adaptability & Initiative
  Responds proactively to changing participant needs, program priorities, and labor market conditions with creativity and accountability.

• Bachelor’s degree in human services, education, workforce development, or related field preferred. Equivalent experience considered.

• Demonstrated experience in coaching, case management, or adult education.

• Strong interpersonal, organizational, and communication skills.

• Familiarity with WIOA programs, career pathways, and local labor market dynamics a plus.

• Commitment to equity, lifelong learning, and participant-centered service.

• Hybrid work options may be available.

• Conduct outreach and provide participant support through travel across Southwest Michigan, as required.

• May be temporarily reassigned to alternate Service Centers based on program needs.

• Occasional evening or weekend hours for events or participant needs.

$48,000 - $55,000 salary with a competitive benefits package.

Our organization is an equal opportunity employer, and we actively seek to build diversity among our officers, staff, and members. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Women, people of color, LGBTQ, Veteran, and disabled candidates are encouraged to apply.

Michigan…