Case Worker

At The Salvation Army our employees are the heartbeat of our mission. We foster a community of passionate people dedicated to changing lives and bringing hope to those who need it most.

The Case Worker provides emergency transactional services to low-income applicants, assisting them in meeting their basic needs during a crisis.

• Meets with applicants; assists with application processes; assesses needs for food, utilities, housing, shelter, emotional support, spiritual care, or other needs; determines eligibility for resources; develops plans to address the presenting problem and provide support for peripheral issues
• Provides information on resources; utilizes a person-centered approach to educate applicants using a financial toolkit; coaches applicants on ways to reduce energy consumption as applicable
• Maintains working relationships with community agencies for awareness of available services, coordinates services and communicates about cases, assures that valid releases of information are on file
• Enhances personal knowledge and skill through regional and divisional educational forums
• Uses electronic database to enter, retrieve, and maintain accurate case records per protocols
• Manages client service transactions, monitors fund balances, and requests funding as appropriate
• Fulfills ad hoc and periodic survey requests, and provides information needed for reports to administration
• Performs other duties as assigned

• Bachelor's degree in social work, psychology, sociology, or related field; or any equivalent combination of training and experience which provides the required knowledge, skills, and abilities
• 1 or more years of applicant interview experience (desired)
• Experience working with low-income populations (preferred)

• Learn and adhere to The Salvation Army Social Services Code of Ethics
• Adhere to professional codes of ethics as they apply to professional licensing
• Understand and adhere to professional boundaries within and outside of the organization
• Maintain client confidentiality and obtain appropriate releases of information
• Complete Safe From Harm training, and keep current as needed
• Demonstrate a continued effort to increase self-awareness and to better understand other cultures and issues of social justice, and promote racial understanding and reconciliation

• Proficient in Microsoft Office 365
• Working knowledge of TEAMS and Share Point
• Willingness to learn new software as needed

• Complete Safe From Harm training, and keep current as needed
• Complete Caseworker Certification Program within 120 days of hire

Part Time (26 hours per week)

Health Care Benefits which include:

• AFLAC
• Voluntary life insurance benefits
• Pension contributions (currently 6.0% of your earnings) begin the first quarter after 1 year of employment.
• Vesting starts after three years of employment, 100% vested after five years of employment
• The Salvation Army also offers a 403(b) voluntary retirement savings plan in which you may participate immediately, with approved vendors. There is currently no organizational match for 403(b) contributions.
• Employee Discounts
• Paid Time Off which includes:
  • Up to (6) earned sick days per year may be used as discretionary days.
• The accrual rate is based upon years of service and approved hours worked.
• Sick days begin accruing the first of the month following 30 days of employment and you may begin to use accrued sick days once available.
• Vacation begins accruing the first of the month after one full calendar month after employment begins, and you may begin to use vacation days after (90) days of employment.
• You will receive up to 2 personal days per year based on date of hire.
• Birthday off with pay.
• Paid holidays are effective immediately

The Salvation Army is an equal opportunity employer. Candidates who are back-to-work, US Veterans, people with disabilities, people who have been impacted by the justice system, and/or people without a college degree are encouraged to apply.