Case Worker

Position Summary:

The Case Worker provides emergency transactional services to low‑income applicants, assisting them in meeting their basic needs during a crisis.

• Meets with applicants; assists with application processes; assesses needs for food, utilities, housing, shelter, emotional support, spiritual care, or other needs; determines eligibility for resources; develops plans to address the presenting problem and provide support for peripheral issues.
• Provides information on resources; utilizes a person‑centered approach to educate applicants using a financial toolkit; coaches applicants on ways to reduce energy consumption as applicable.
• Maintains working relationships with community agencies to be aware of available services, coordinates services and communicates about cases, ensures that valid releases of information are on file.
• Enhances personal knowledge and skill through regional and divisional educational forums.
• Uses electronic database to enter, retrieve, and maintain accurate case records per protocols.
• Manages client service transactions, monitors fund balances, and requests funding as appropriate.
• Fulfills ad‑hoc and periodic survey requests, and provides information needed for reports to administration.
• Performs other duties as assigned.

• Bachelor's degree in social work, psychology, sociology, or related field; or any equivalent combination of training and experience that provides the required knowledge, skills, and abilities.
• 1 or more years of applicant interview experience (desired).
• Experience working with low‑income populations (preferred).

• Learn and adhere to The Salvation Army Social Services Code of Ethics.
• Adhere to professional codes of ethics as they apply to professional licensing.
• Understand and adhere to professional boundaries within and outside of the organization.
• Maintain client confidentiality and obtain appropriate releases of information.
• Complete Safe From Harm training and keep it current as needed.
• Demonstrate a continued effort to increase self‑awareness and better understand other cultures and issues of social justice, and promote racial understanding and reconciliation.

• Proficient in Microsoft Office 365.
• Working knowledge of Teams and SharePoint.
• Willingness to learn new software as needed.

• Complete Safe From Harm training and keep it current as needed.
• Complete Caseworker Certification Program within 120 days of hire.