Departmental Specialist - Bureau of Quality and Customer Experience
Listed on 2026-07-19
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Social Work
Government Administration
Location: Dimondale
POSITION DUTIES
This position serves as the Quality and Customer Experience Specialist supporting the Bureau of Quality and Customer Experience (BQCX) providing accountability and project management functions for bureau wide projects, special initiatives, reporting and customer experience analysis. The incumbent will lead documentation, planning, development, and implementation of projects impacting BQCX. The incumbent tracks, monitors and analyzes customer interactions with public facing teams to develop process improvements and recommendations to improve the experience.
The incumbent will also support initiatives to develop and maintain the MDOS Forms repository.
This is a full‑time position and the incumbent will be eligible to participate in the benefits offered by the state.
EDUCATION- Possession of a bachelor's degree in any major.
- Four years of professional experience, including two years equivalent to the experienced (P11) level or one year equivalent to the advanced (12) level.
- 2 years of Dept of State Branch Supervisor 11 level or above experience with a bachelor's degree
- 2 years of Departmental Supervisor 11 level experience with a bachelor's degree
- 1 year of Departmental Supervisor 12 level or above experience with a bachelor's degree
- 4 years of Dept of State Branch Supervisor 11 level or above experience with a high school diploma or equivalent
- 4 years of Departmental Supervisor 11 level experience with a high school diploma or equivalent
- 3 years of Departmental Supervisor 12 level or above experience with a high school diploma or equivalent
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