Resources Coordinator

Housing Resources Coordinator

The Housing Resources Coordinator plays a critical role in the implementation of the diversion grants to reduce homelessness through integrated shelter diversion and housing navigation services. This position supports individuals and families experiencing a housing crisis by helping them avoid shelter entry or rapidly exit shelter into stable housing. As a full-time position you will be working a schedule of 40 hours per week between the hours of 8:30 am to 4:30 pm, Monday through Friday.

Essential Functions:

• Conduct diversion screenings and intakes to assess immediate housing alternatives and prevent shelter entry by completing required paperwork and conduct a full assessment for the applicable grant funding and resources.
• Provide strengths-based case management services, including mediation and problem-solving to identify safe, viable housing options following Critical Time Intervention and Housing First models using a strength-based, person-centered approach.
• Assist individuals with housing search and placement, including identifying units, scheduling viewings, and completing applications, and linking individuals to community resources related to their unique household needs.
• Build and maintain relationships with landlords and property managers to expand housing opportunities and resolve tenancy issues.
• Execute all duties within the framework of Housing First and trauma-informed care principles.
• Administer flexible financial assistance to support housing stability, including rent, deposits, and other eligible expenses.
• Conduct follow-up case management services at 30-, 60-, and 90-days post-placement to ensure housing retention and connect individuals to ongoing supports.
• Maintain accurate and timely documentation in the Homeless Management Information System (HMIS) and other required databases.
• Demonstrate flexible and efficient time management and ability to prioritize workload.
• Consistently report to work on time and prepared to perform duties of position.
• Have a strong work ethic that equally prioritizes the needs of participants and the needs of the organization.
• Adhere to agency policies and procedures.
• Participate in community-based activities when appropriate, representing Community Housing Network at community forums, work groups, and events as requested. Some activities may include evening and weekend hours.
• Continue to refine skills and stay abreast of best practices and program changes through additional training and community events.
• Explore long term affordable housing opportunities for program participants. Collaborate with local Continuums of Care (CoCs), Local Planning Bodies (LPBs), and community partners to ensure coordinated service delivery.
• Represent the Housing Resources Department and Community Housing Network in the community.

Qualifications and Skills:

• High school diploma or equivalent with lived experience; or bachelor's degree in social work or human services related field; or human service-related experience and/or training, or equivalent combination of education and services with a minimum of 2 years of experience in housing services, case management, or homelessness prevention.
• Proficiency in computer skills with Microsoft Windows, Microsoft Office, Outlook and the Internet.
• Successfully complete required trainings enabling you to enter independently into the Homeless Management Information System (HMIS) utilized to record data for screening and working with individuals at Community Housing Network.
• Strong communication skills, both verbal and written, with experience interacting effectively with vulnerable populations (i.e., people experiencing homelessness, domestic violence, at-risk of homelessness, and those who have a mental or physical health disability).
• Demonstrated ability to work independently and collaboratively in a fast-paced environment.
• Working knowledge of the Oakland County Homeless Continuum of Care's (CoC) Coordinated Entry System (CES) and other community resources and services related to housing and supports is essential.
• Demonstrate the CHN Core Values of Inclusion, Integrity, Innovation and Passion in all interactions.
• Reliable transportation, possession of a valid driver's license, and maintenance of automobile insurance coverage that meets organization coverage limit requirements. (Bodily Injury $100,000 each person and $300,000 each occurrence and Property Damage of $100,000 each occurrence.).

Agency Expectations:

• Commitment to confidentiality, integrity,…