Shipping​/Receiving Team Lead

Josh’s Frogs is a constantly growing online pet store and industry leader that prides itself on selling only happy, healthy, captive-bred amphibians, reptiles, and invertebrates. We run on EOS. We value integrity and practice open books, where we share our financials with all employees. We believe in working as one team. We expect our employees to constantly grow with us, and we value promoting from within.

We’re currently looking for a motivated, supportive leader to join us as a full-time Shipping/Receiving Team Lead in our Shipping/Receiving Department . As an S/R Department team member, you’ll help maintain team accountability, identify and drive efficiency improvements, and consistently execute quality checks. Your primary responsibilities will include picking, packing, and labeling orders, ensuring daily tasks are completed, monitoring and resolving late shipments, managing coverage schedules and assigning tasks, and maintaining and improving SOPs.

If you prefer to stay busy and want to work somewhere you’ll make a difference (for thousands of customers across the country who trust our integrity and their animals who rely on our exceptional products), we hope you’ll apply!

• Full-time (40 hours per week), Monday through Friday (8:30 AM to 5 PM)
• $18.00/hour starting wages

• Health, dental, and vision insurance (Josh’s Frogs contributes 80% for single and family coverage through Blue Cross Blue Shield)
• Paid time off (Holiday, Sick, and Vacation, with Sick pay and 24 Holiday hours added upon hire)
• Short-term and long-term disability
• $50,000 life insurance
• Fully vested 401(k) (100% company matching up to 3%, then 50% match up to 6%), with additional options for Roth
• Free membership to Calm Premium (including up to 5 dependents)
• Generous employee discount on the Josh’s Frogs website
• Free breakfast, snacks, and coffee provided at work
• Travel opportunities for expos/shows (in some positions)

• Providing direct, hands-on support within Shipping/Receiving operations
• Managing coverage schedules, assigning tasks, and coordinating box/supply ordering
• Ensuring all daily tasks are completed while coaching, reinforcing proper procedures with team members, and participating in meetings to support ongoing performance development and alignment
• Conducting quality control checks across picking, packing, and receiving processes and providing corrective feedback when needed
• Monitoring and resolving late shipments daily to ensure timely fulfillment and reduce delays, ensuring all orders are shipped before the end of the shift whenever possible

• Self-motivation
• Critical thinking and problem-solving skills
• Ability to work on your feet for extended periods
• Ability to repeatedly lift 50 lbs.
• Comfortability navigating web apps (including Google Workspace)
• Ability to pass pre-interview assessment

• Shipping/receiving experience

• Integrity
  - Proactively communicating with others when goals or expectations may not be met, ensuring transparency and trust within the team
• One Team
  - Showing up each day prepared to lead and support operations so that orders are completed on time, while actively asking for help and collaborating when needed to ensure team success
• Constantly Growing
  - Continuously seeking ways to improve processes and support team development by actively participating in conversations, sharing ideas, and contributing to shipping workflow improvements

Herpetoculture is booming, and we're the proof! Josh's Frogs was one of the INC 5000's fastest-growing businesses in 2022, and we're proud of it. What's more impressive is that this is Josh's…