Customer Service Representative

URGENT Need - Customer Service Representative

We are seeking Customer Service Representatives for our Middle River, MD location. Must have at least 1-2 years of previous customer service and call center experience. This is a long term contract based position. Pay $17/hr. paid on a weekly basis.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Assists customers with the account opening process
• Accurately explains the terms/conditions and policies/procedures relating to the account
• Processes account payments, perform cash out process at end of shift
• Consistently meets or exceeds performance goals to ensure the highest quality of service is provided to the customer
• Performs account maintenance, including account changes, adjustments, and statement requests
• Contacts customers for additional account information
• Assists in problem correspondence as required
• Prepares reports including CSR Daily Activity report and cash out report

Requirements:

• Must be able to submit to and pass a criminal background check
• Must be able to submit to and pass drug screening
• HS Diploma (preferred)