Customer Support Representative

Customer Support Representative What you need to know: Location: Middle River, MD
Pay: $18/hr.
Schedule: Monday-Friday, 8:30 AM - 5:00 PM
Position Type: Full-Time | Fully Onsite | Temp-to-Hire (90 Days) About the Opportunity

Ultimate Staffing is partnering with a well-established logistics and transportation organization seeking a Customer Support Representative to join their Operations team.

This is an excellent opportunity for someone who enjoys helping customers, solving problems, and working in a collaborative environment. The company is known for its supportive leadership, team-oriented culture, and commitment to employee growth and development. They value individuals who take pride in their work, communicate effectively, and contribute positively to the team.

• Serve as a primary point of contact for customer questions, requests, and service-related issues
• Communicate with customers and internal teams to ensure timely and accurate resolution of concerns
• Investigate issues, identify solutions, and follow through to completion
• Monitor account activity and maintain accurate information within company systems
• Complete daily and weekly reporting as needed
• Support customer account management and operational processes
• Collaborate with team members to meet service expectations and department goals
• Assist with process improvements and special projects as assigned

• 1+ years of customer service, administrative support, account management, dispatch, logistics support, or related experience
• Strong verbal and written communication skills
• Excellent organizational and multitasking abilities
• Strong attention to detail and accurate data entry skills
• Comfortable working with Microsoft Office, including Excel
• Ability to prioritize tasks in a fast-paced environment
• Professional, positive, and customer-focused approach
• Ability to work independently while also contributing to a team environment
• Strong problem-solving skills and willingness to learn

• Full-time schedule with consistent daytime hours
• Fully onsite position with a collaborative team environment
• Opportunity to gain experience within logistics and operations
• Supportive leadership and positive company culture
• Temp-to-hire opportunity with long-term potential for the right candidate
• Convenient location for candidates in Middle River, Essex, White Marsh, Dundalk, Perry Hall, and surrounding communities

We're seeking individuals who are dependable, detail-oriented, eager to learn, and committed to providing outstanding customer service. If that sounds like you, we'd love to hear from you!

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.